Senior DevOps Engineer REQ_162

<p><span style="font-size:14px;"> 3Pillar is an AI transformation partner on a mission to help enterprises build the AI-native products and intelligent agents that will define the next era of business. With teams across North America, Europe, Latin America, and Asia, we work with the most ambitious companies in financial services, healthcare, media, and technology — helping them move faster, modernize boldly, and compete on their own terms. Our HelixAI platform and Helix Pods delivery model put our engineers at the center of real agentic transformation — doing work that is open, portable, and built to last. We are building the future of enterprise AI. </span></p><h1><strong><span style="font-size:14px;">Senior DevOps Engineer — Platform Deployment & Multi-Cloud Infrastructure</span></strong></h1><p><span style="font-size:14px;">We are hiring a Senior DevOps Engineer to own and evolve the deployment of our AI-powered application modernization platform (NEXUS) into client production environments. This role is a unique hybrid of Platform Engineering and Technical Advisory. You will not only design the underlying multi-cloud infrastructure (AWS, Azure, GCP) but also partner directly with client IT groups to establish SysOps frameworks. You will leverage our AI-driven automation tools to provision infrastructure, integrate AIOps for anomaly detection and remediation, and ensure clients receive seamless product updates via our Helm-based delivery pipeline.</span></p><p><span style="font-size:14px;"> </span></p><p><span style="font-size:14px;">This is a senior individual contributor role that requires a "product mindset"—you are designing for scale, security, and long-term operational sustainability in client environments.</span></p><h2><strong><span style="font-size:14px;">What you will do</span></strong></h2><p><strong><span style="font-size:14px;">Client Collaboration & SysOps Partnership</span></strong></p><ul><li><span style="font-size:14px;">Serve as the primary technical partner to client IT groups, guiding them on best practices for operating bespoke NEXUS implementations.</span></li><li><span style="font-size:14px;">Work with client-aligned delivery teams to manage the lifecycle of the platform, ensuring timely and reliable product updates via Helm charts.</span></li><li><span style="font-size:14px;">Collaborate with client stakeholders to tailor infrastructure and operational workflows, ensuring NEXUS integrates seamlessly with their existing enterprise monitoring and ticketing systems.</span></li></ul><p><strong><span style="font-size:14px;">AI-Driven Automation & AIOps Integration</span></strong></p><ul><li><strong><span style="font-size:14px;">Build & Leverage AI for Provisioning:</span></strong><span style="font-size:14px;"> Architect and implement AI-assisted workflows to automate the provisioning and configuration of infrastructure across multi-cloud environments.</span></li><li><strong><span style="font-size:14px;">AIOps Implementation:</span></strong><span style="font-size:14px;"> Integrate and adopt 3Pillar’s AIOps platform into client ecosystems to enable proactive, automated anomaly detection and incident remediation.</span></li><li><strong><span style="font-size:14px;">Knowledge Base Evolution:</span></strong><span style="font-size:14px;"> Maintain and refine the AIOps knowledge base, training agents to perform accurate root-cause analysis (RCA) and automate recurring issue resolution.</span><a href="https://drive.google.com/open?id=1mExaibmeOE144c0jWZsklx5bTKQPA2bzJTC08HkhqVo" target="_blank" rel="noreferrer noopener"><span style="font-size:14px;">1</span></a></li></ul><p><strong><span style="font-size:14px;">Platform & Multi-Cloud Development</span></strong></p><ul><li><span style="font-size:14px;">Evolve our Helm-based platform layer and Terraform module libraries to support standardized, secure deployment patterns across AWS, Azure, and GCP.</span><a href="https://drive.google.com/open?id=1mExaibmeOE144c0jWZsklx5bTKQPA2bzJTC08HkhqVo" target="_blank" rel="noreferrer noopener"><span style="font-size:14px;">1</span></a><a href="https://drive.google.com/open?id=17T_FBjpha2njbJe5RpG-9hn5bt_VUF3SJHsURUTcn6s" target="_blank" rel="noreferrer noopener"><span style="font-size:14px;">2</span></a></li><li><span style="font-size:14px;">Design for "Delegation": Move our automation from simple execution to self-adapting workflows that handle ambiguity and get smarter over time.</span><a href="https://drive.google.com/open?id=11tRoSljBqqJqPLQnt1N_mIKHY9e472UwWk3kPZ21pug" target="_blank" rel="noreferrer noopener"><span style="font-size:14px;">3</span></a></li><li><span style="font-size:14px;">Ensure all infrastructure-as-code and automated remediation scripts meet rigorous enterprise security and compliance standards, including PII access logging and least-privilege IAM.</span></li></ul><ul><li></li></ul><h2><strong><span style="font-size:14px;">Our technology stack</span></strong></h2><p><span style="font-size:14px;">You should be comfortable working with most of the following (or able to ramp quickly):</span></p><table><tbody><tr><td><p><strong><span style="font-size:14px;">Area</span></strong></p></td><td><p><strong><span style="font-size:14px;">Technologies</span></strong></p></td></tr><tr><td><p><strong><span style="font-size:14px;">IaC</span></strong></p></td><td><p><span style="font-size:14px;">Terraform (>= 1.5), remote state (S3 + DynamoDB), module versioning via Git tags</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Cloud</span></strong></p></td><td><p><span style="font-size:14px;">AWS (primary for client deployments): EKS, VPC, NLB, EFS, ECR, Route 53, KMS, IAM/IRSA · Azure: AKS, Key Vault, ACR, VNet · GCP: GKE, Artifact Registry</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Kubernetes</span></strong></p></td><td><p><span style="font-size:14px;">Production cluster operations, storage classes, ingress, HPA, troubleshooting CrashLoop / init failures</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Packaging</span></strong></p></td><td><p><span style="font-size:14px;">Helm (umbrella charts, atomic releases), feature-flag-driven deployments</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Platform services</span></strong></p></td><td><p><span style="font-size:14px;">HashiCorp Vault, Keycloak, OAuth2 Proxy, cert-manager, Zalando Postgres Operator, Neo4j, Redis Operator, Strimzi Kafka, Prometheus/Grafana/Loki, Apache Airflow, MinIO</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Application platform</span></strong></p></td><td><p><span style="font-size:14px;">Python/FastAPI backend, React frontend, MCP server, background workers, retrieval/RAG services; container images on a private registry (e.g. GHCR)</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">CI/CD & GitOps</span></strong></p></td><td><p><span style="font-size:14px;">GitHub Actions, Flux (internal environments), image signing (Cosign)</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Observability & ops</span></strong></p></td><td><p><span style="font-size:14px;">kubectl, helm, structured logging (Loki), metrics/alerts, operational runbooks</span></p></td></tr><tr><td><p><strong><span style="font-size:14px;">Security</span></strong></p></td><td><p><span style="font-size:14px;">TLS (Let's Encrypt DNS-01), secrets via Vault/VSO, SSO/OIDC, VPN / CIDR-based ingress controls</span></p></td></tr></tbody></table><h2><strong><span style="font-size:14px;">Required experience</span></strong></h2><ul><li><strong><span style="font-size:14px;">Client-Facing Advisory & Enablement:</span></strong><span style="font-size:14px;"> Proven experience in a technical advisory or client-facing engineering role. You are comfortable partnering with client IT teams, guiding them through technical adoption, and translating complex platform requirements into operational success.</span></li><li><strong><span style="font-size:14px;">DevOps & Infrastructure Expertise:</span></strong><span style="font-size:14px;"> 5+ years in DevOps, SRE, or Platform Engineering. You possess production-grade Terraform experience—architecting modular, multi-cloud IaC frameworks that enable consistent, repeatable deployments across different environments.</span></li><li><strong><span style="font-size:14px;">AIOps & Observability:</span></strong><span style="font-size:14px;"> Hands-on experience integrating or managing AIOps platforms or automated observability stacks. You understand the lifecycle of incident response, anomaly detection, and automated remediation.</span></li><li><strong><span style="font-size:14px;">AI-Driven Automation:</span></strong><span style="font-size:14px;"> Demonstrated experience building automation workflows. You don’t just write scripts; you build systems that reduce manual operational toil and empower users through self-service provisioning and automated configuration.</span></li><li><strong><span style="font-size:14px;">Platform Engineering at Scale:</span></strong><span style="font-size:14px;"> Deep expertise in Kubernetes and Helm. You have a track record of deploying and operating complex, multi-service platforms and managing their lifecycle (chart development, values layering, atomic releases).</span></li><li><strong><span style="font-size:14px;">Foundational Cloud Operations:</span></strong><span style="font-size:14px;"> Proven AWS expertise (EKS, networking, IAM/IRSA) with a strong aptitude for multi-cloud environments (Azure/GCP).</span></li><li><strong><span style="font-size:14px;">Identity & Security:</span></strong><span style="font-size:14px;"> Solid experience with secrets management (HashiCorp Vault or similar) and identity/SSO integration (Keycloak/OIDC).</span></li><li><strong><span style="font-size:14px;">Communication & Mentorship:</span></strong><span style="font-size:14px;"> Excellent written and verbal communication. You are able to explain complex technical concepts to non-technical stakeholders and mentor teams on best practices.</span></li></ul><p><span style="font-size:14px;"><b>Salary: </b>$90K - $110K USD</span></p>