Senior DevOps Platform Engineer (Remote)
Summary
Designs and maintains an enterprise DevOps platform (GitHub/GitHub Copilot/Harness/JFrog) to enable secure, scalable software delivery for Protective’s fintech products, balancing automation, security, and compliance at scale.
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
Job Summary
Protective is looking for an experienced Senior DevOps Platform Engineer to help build, operate, and continuously improve the enterprise platforms that enable application teams to deliver software securely, reliably, and efficiently. In this role, you will serve as a technical owner and trusted partner across GitHub Enterprise Cloud, GitHub Actions, GitHub Copilot, Harness CI/CD, Harness Artifact Registry, and JFrog Artifactory, working closely with development, security, infrastructure, and compliance teams to advance modern software delivery practices at enterprise scale.
Key Responsibilities
- Support and administer enterprise DevOps Platform, including GitHub Enterprise Cloud, GitHub Copilot, GitHub Actions or Harness CI/CD, JFrog Artifactory or Harness Artifact Registry.
- Help define, implement, and continuously improve enterprise standards for repositories, CI/CD workflows, artifact management, access controls, and platform governance.
- Help define and support enterprise branching strategies, repository standards, branch protection rules, and pull request governance patterns that promote secure, consistent, and auditable software delivery.
- Partner with application teams to onboard new repositories, pipelines, automation patterns, and developer productivity tools.
- Design, maintain, and evolve reusable workflow and pipeline templates that reduce duplication, improve delivery consistency, and accelerate adoption of approved engineering patterns across teams.
- Support secure software delivery practices, including branch protection, policy-based controls, secrets management, audit logging, and access reviews.
- Monitor platform usage, reliability, and performance; lead troubleshooting, incident response, root cause analysis, and continuous improvement efforts for DevOps Platform services.
- Develop and maintain automation using tools and languages such as YAML, PowerShell, Bash, Python, Terraform, Bicep, or similar technologies.
- Create and maintain documentation, onboarding materials, operational runbooks, and self-service guidance for development teams.
- Collaborate with cross-functional partners to balance developer enablement, operational reliability, security, and compliance expectations.
- Participate in an on-call rotation supporting DevOps Platform engineering services.
Core Technology Stack
- GitHub Enterprise Cloud (GHEC)
- GitHub Actions
- GitHub Copilot
- Harness CI/CD
- Harness Artifact Registry
- JFrog Artifactory
Security, Compliance, and Regulatory Alignment
- Implement least privilege access controls, secrets management practices, audit logging, protected branch patterns, and policy-based platform controls.
- Operate GitHub, Harness, and artifact management platforms in alignment with regulated-industry expectations, including access reviews, change management, traceability, and audit readiness.
- Support audit and compliance activities by assisting with evidence collection and documentation (e.g., SOC-related controls).
- Adhere to established SDLC, security, and governance standards.
Required Qualifications
- 5 or more years of experience in DevOps Platform engineering, site reliability engineering, systems engineering, or a related technology role, including experience supporting enterprise-scale engineering platforms or shared developer services.
- Experience working with GitHub Enterprise Cloud, Azure DevOps, or similar source control and collaboration platforms.
- Familiarity with CI/CD concepts and hands-on experience creating or supporting build, test, validation, release, or deployment automation.
- Experience with GitHub Actions, Harness CI/CD, Azure DevOps Pipelines, Jenkins, or comparable automation platforms.
- Working knowledge of artifact repositories or package management platforms such as JFrog Artifactory, Harness Artifact Registry, GitHub Packages, Azure Container Registry, or similar tools.
- Experience with scripting, automation, or configuration using YAML, PowerShell, Bash, Python, Terraform, Bicep, or similar technologies.
- Understanding of identity and access management concepts, including role-based access control, single sign-on, service accounts, and least-privilege access.
- Ability to troubleshoot complex technical issues, influence technical direction, and communicate clearly with both technical and non-technical stakeholders.
- Strong collaboration, documentation, mentoring, and customer-service mindset when supporting engineering teams and helping them adopt approved platform patterns.
Experience in Regulated or Compliance-Driven Environments (Preferred)
- Experience supporting technology platforms in regulated industries such as insurance, financial services, healthcare, or other compliance-driven environments.
- Familiarity with audit, control, or compliance frameworks such as SOC 1, SOC 2, or similar standards.
- Experience working within defined software delivery, change management, security, and access governance processes.
- Experience supporting GitHub Copilot or other AI-assisted development tools, including enablement, guidance, policy configuration, or adoption reporting.
- Ability to balance developer productivity with security, reliability, and compliance requirements.
What We Offer
- Opportunity to help shape enterprise DevOps standards, influence platform architecture, and advance modern software delivery practices across the organization.
- Collaborative work with application, infrastructure, security, and compliance teams.
- Exposure to modern developer platforms, automation tools, and AI-assisted engineering capabilities.
- A role focused on improving developer experience, platform reliability, secure delivery, and engineering effectiveness at enterprise scale.
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Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
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- Have you ever been employed with Protective or one of its affiliates? choose one
- What is your target compensation (salary and bonus)?
- Do you have any family members who are employed with Protective? written answer
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- How many years of experience do you have supporting or administering enterprise-scale DevOps platforms (GitHub Enterprise Cloud, Azure DevOps, Harness, Jenkins, etc.)?
- What hands-on experience do you have with GitHub Enterprise Cloud (GHEC), including repository management, access controls, branch protection rules, and governance?
- Have you built, maintained, or supported CI/CD pipelines using GitHub Actions, Harness CI/CD, Azure DevOps Pipelines, Jenkins, or similar platforms? Please provide examples.
- Which artifact repository solutions have you administered or supported (JFrog Artifactory, Harness Artifact Registry, GitHub Packages, Azure Container Registry, etc.)?
- What scripting or Infrastructure-as-Code technologies have you used in production environments (PowerShell, Bash, Python, Terraform, Bicep, YAML)?
- Describe your experience implementing security controls such as least-privilege access, secrets management, audit logging, branch protection, or RBAC within DevOps platforms.
- Have you supported a DevOps or engineering platform in a regulated or compliance-driven environment (insurance, financial services, healthcare, etc.)?
- Can you describe a time when you led troubleshooting, incident response, or root cause analysis for a critical DevOps platform or CI/CD outage?
- Have you worked directly with development teams to onboard repositories, pipelines, automation frameworks, or developer productivity tools?