Senior Digital Delivery Manager
Summary
Senior Delivery Manager in MHCLG's Digital Tools team, driving structured delivery across digital services and technical workstreams — setting plans and milestones, removing blockers, managing RAID logs and coordinating stakeholders so M365-based solutions (alongside AWS, Azure and cyber security teams) are delivered securely and transition to live service.
- Job grade: Grade 7
- Contract type: Permanent
- Type of role: Digital
- Working pattern: Flexible working, Full-time, Job share, Part-time
- Number of jobs available: 1
Location
About the job
Job summary
The role is within Digital Tools who work closely with other Technology teams, including Cyber Security and Technical Architecture (Cloud, AWS, Azure and Data), to ensure M365 tools and solutions are secure, well-designed and fit for purpose.
The Senior Digital Delivery Manager role is responsible for driving structured delivery across digital services and technical workstreams, ensuring work progresses at pace, risks are surfaced early, and dependencies are actively managed.
The role brings clarity, momentum, and visibility to delivery.
Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.
Job description
As a Senior Delivery Manager, you'll:
- Set clear delivery plans for agreed work, including milestones, ownership, timelines and dependencies
- Maintain delivery momentum by removing blockers and addressing drift or unmanaged scope
- Ensure teams understand priorities, delivery commitments and what success looks like
- Coordinate operational, technical and business stakeholders to support timely delivery
- Ensure the right people are engaged at the right points, preventing handoff gaps or ownership confusion
- Clarify roles and responsibilities where ambiguity exists across teams or workstreams
- Actively manage risks, issues and dependencies, maintaining a live RAID log and escalating early where required
- Apply proportionate delivery approaches, including milestone‑based, phased or iterative methods, introducing sprint‑based delivery where appropriate
- Ensure solutions transition smoothly into live service, with agreed ownership, documentation and support arrangements in place
Person specification
- A minimum of 3 years experience driving delivery in complex digital or technical environments
- Experience planning and tracking delivery against milestones and agreed timelines
- Ability to bring structure and clarity to ambiguous or evolving work
- Strong risk, issue, and dependency management capability
- Strong written and verbal reporting skills, including communicating risks and delivery status to senior stakeholders
- Experience supporting high‑performing delivery teams through effective planning, coordination and issue resolution
- Experience applying proportionate delivery approaches suited to the context (e.g. milestone-based, phased or iterative delivery)
Desirable experience:
- Exposure to digital transformation or legacy modernisation programmes
- Relevant certifications (e.g. AgilePM, Scrum, SAFe, MSP, Prince2 Agile)
- Familiarity with ServiceNow and enterprise digital tooling environments (e.g. Microsoft 365)
Benefits
Things you need to know
Artificial intelligence
Selection process details
Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:
Behaviours , Experience
Please ensure your CV does not contain any personally identifiable information.
Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.
Important: Your CV and Cover Letter must be merged into a single document before uploading.
Stage 1: Sift (CV & Cover Letter)
Experience: Your CV should demonstrate your career history and experience of driving delivery in complex or technical environments. This should include details of the roles you have held, your responsibilities and outcomes delivered, as well as any desirable experience you may have as set out in the job description.
- Ability to bring structure and clarity to ambiguous or evolving work
- Strong risk, issue and dependency management capability
- Strong written and verbal reporting skills, including communicating risks and delivery status to senior stakeholders
- Experience supporting high‑performing delivery teams through effective planning, coordination and issue resolution
- Experience applying proportionate delivery approaches suited to the context (for example, milestone‑based, phased or iterative delivery)
Most of our campaigns utilise multiple assessors and so it is possible that each of your answers would be viewed by different assessors.
In the event that we receive a large number of applications, we may conduct an initial sift using the lead sift question listed in the advert. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to interview.
Lead sift question (Experience): Describe a time when you planned and tracked delivery against milestones and agreed timelines in a complex or uncertain environment.
Stage 2: Interview
- Behaviours: "Working Together", "Communicating and Influencing", "Delivering at Pace"
- Experience: Experience questions will be based around the essential skills and criteria as listed in the job description.
Sift and Interview Dates
Sifting is envisaged to take place from 19th November 2026 with interview dates to follow
Interviews are currently being held remotely via videocall. This could be subject to change.
How We Recruit
Find out everything you need to know before applying here..
- Applying
- Sifting
- Interview
- Interview Results & Feedback
- Reserve List
- Near Miss
- Civil Service Grades
- We are a DCS, RIS & GPTWV employer
- Reasonable Adjustments
How to Apply
What you need to know before applying.
- Security Clearance Requirements
- Civil Service Nationality Requirements
- Right to Work
- Artificial Intelligence
- Civil Service Code and Recruitment Principles
- CV Declaration
- Sponsorships
- Salary and Grade
- Existing Civil Servants
- Conflict of Interest
- Location and Flexible Working
- Fixed Term Contracts
- Internal Fraud Database - Internal Fraud Register
- Appeals and Complaints
- Conflict of Interest
Security Clearance Requirements
National Office: BPSS
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Diversity and Inclusion
Apply and further information
Contact point for applicants
Job contact :
- Name : Digital Data Jobs
- Email : Digitaldatajobs@communities.gov.uk
Recruitment team
- Email : Digitaldatajobs@communities.gov.uk
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