Senior Digital Product Manager
Summary
Lead the global Digital Identity Validation & Authentication platform, optimizing identity verification journeys for millions of HSBC customers across multiple markets.
Some careers shine brighter than others.If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Your career opportunity |
In today’s digital world, HSBC needs to continuously develop innovative ways for customers to interact with our products and services. We’re building new technology and enhancing existing platforms to make the most of emerging trends, improving customer experience while strengthening security and resilience. This role sits within the Digital Authentication and Identification Value Stream in IWPB, responsible for a suite of authentication and verification journeys that support millions of customers each year across multiple countries and journeys. A key product is our global Digital Identity Validation & Authentication (DIVA) platform, which enables markets to verify a person’s identity. We combine leading third-party vendor capabilities with internally built features to deliver real-time identity verification and anti-impersonation checks within digital journeys. DIVA enables customers to capture government-issued identity documents (passport, driving license, national ID) and verifies document authenticity, combined with digital anti-impersonation checks (e.g., selfie-based verification). The platform is live across multiple markets and used at scale across a range of journeys. The roadmap is focused on data-driven optimization, new feature development, improving effectiveness and resilience, and expanding adoption to additional HSBC markets. |
What we offer | |||||
The pay range for this role is 18 358 PLN – 27 541 PLN (monthly, gross). Additional car allowance in the amount of 4 786 PLN (monthly, gross). Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance. We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing
We are looking to hire as soon as possible so don’t wait and apply now! You'll achieve more when you join HSBC. |
- Proven experience as a Digital Product Manager or Product Owner delivering customer-facing products at scale
- Strong knowledge of digital identity verification, authentication, or fraud and risk controls within financial services or another regulated industry
- Demonstrated ability to make product decisions using data, including funnel performance, conversion, and operational metrics
- Experience leading cross-functional delivery teams and navigating complex stakeholder and governance environments
- Strong written communication skills, with the ability to produce clear product requirements, decision papers, and governance update
- Solid understanding of secure, compliant product delivery, including privacy, security, and regulatory expectations
- Experience managing product delivery across multiple markets, balancing localisation needs and regulatory variation
- Ability to drive measurable outcomes such as improved pass rates, reduced fraud, increased resilience, and better customer experience through disciplined product management