Senior Director CVO Operations

• Location: Remote
• Facility: Ascension St. Vincent
• Department: Credentialing
• Eligible for an annual bonus incentive

• Leads the strategic direction, data governance, platform optimization, and service delivery frameworks for ACVS to align CVO capabilities with broader organizational goals
• Develops operational structures and governance models with key health system stakeholders interfacing with the CVO, engaging service leadership to drive accountability and service level agreement (SLA) performance.
• Provides leadership and develops structure with key stakeholders interfacing with the CVO. Engages CVO service leadership to support business objectives of stakeholders.
• Develops a team of account managers to serve as liaisons between key stakeholders and the CVO operation's teams.
• Leads the optimization of the credentialing system to modernize the service delivery experience for stakeholders, most notably, providers.
• Partners with CVO to provide process improvement to services that enhance the experience and turnaround times for stakeholders.
• Manages and grows strategic relationships with market Medical Staff Offices (MSOs), establishing strong matrixed partnerships between local market leadership and central operations.
• Acts as an executive escalation point and subject matter expert for market leadership regarding credentialing standards, operational bottlenecks, and service enhancements.
• Leads the continuous optimization and modernization of the enterprise credentialing platform to transform the service delivery experience for providers and clinical leadership.
• Architects and implements a forward-looking operating model that integrates emerging technologies—such as AI, Machine Learning (ML), Natural Language Processing (NLP), and Robotic Process Automation (RPA)—to automate primary source verifications, data extraction, and workflow routing.
• Evaluates credentialing tech stacks and vendor solutions to drive scalable, tech-enabled CVO performance.

Licensure / Certification / Registration:

• N/A

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

Additional Preferences:

• 5+ years of director level experience
• Strongly demonstrates effective change management skills
• 8+ years of experience in credentialing
• Certified Provider Credentialing Specialist (CPCS) or Certified Professional Medical Services Management (CPMSM) via the National Association Medical Staff Services (NAMSS).
• Demonstrated experience leading centralized credentialing operations within a large system, multi-regional, or integrated delivery network (IDN).
• Expertise in credentialing management software (e.g., VerityStream/Echo/Cactus, MSOW) and enterprise automation tools.
• Deep knowledge of NCQA CVO certification standards and TJC medical staff standards.