Senior Director, Market Operations, Fort Collins

Who We Are

At Panorama Eyecare, we are not just a team; we are a community of dedicated professionals united in our quest to provide the best eyecare anywhere. Our unflinching commitment to excellence and our core values are what make us an Employer of Choice. Join us in shaping the future of eyecare as we thrive together!

The Role

The Senior Director, Market Operations provides strategic and operational leadership for all 8 Panorama Eyecare clinics throughout the Fort Collins market. This position is accountable for multi-site practice operations, physician relations, financial performance, patient experience, and the development of high-performing teams. Exceptional physician relationship management is central to this role. The successful candidate will possess the interpersonal credibility, emotional intelligence, business acumen, and collaborative leadership skills necessary to earn physicians' trust, navigate complex practice dynamics, and align clinical and operational priorities. This leader will also work closely with the Director of ASC Operations to ensure effective coordination between clinic and surgical services, supporting a seamless experience for physicians and patients. While this position does not have direct operational responsibility for ambulatory surgery centers, successful collaboration with ASC leadership is essential.

We are seeking a proven healthcare operations leader with ophthalmology experience or a comparable background in multi-site physician practice management who can balance operational excellence with strong physician partnerships.

Key Responsibilities

• Physician Relations & Strategic Partnerships
• Serve as the primary operational liaison and trusted business partner to ophthalmologists, optometrists, and other providers throughout the market.
• Establish and maintain collaborative physician relationships built on trust, transparency, responsiveness, and mutual accountability.
• Proactively identify and resolve physician concerns, operational challenges, and barriers to effective patient care.
• Partner with physicians to improve clinic workflows, provider productivity, scheduling efficiency, and clinical support.
• Navigate complex physician dynamics while balancing clinical priorities, operational needs, and organizational objectives.
• Foster physician engagement and satisfaction through effective communication, sound judgment, and consistent follow-through.

Multi-Site Market Operations

• Provide comprehensive operational oversight of all Panorama Eyecare clinics within the Fort Collins market.
• Lead clinic managers and operational teams to ensure consistent performance, service excellence, and accountability.
• Optimize patient access, scheduling, staffing, patient flow, provider utilization, and clinic productivity.
• Establish standardized operational processes while accommodating the needs of individual practices and physicians.
• Identify and implement opportunities to improve operational efficiency, resource allocation, and patient care.
• Ensure effective coordination between clinics and organizational support functions.

Collaboration with ASC Operations

• Partner closely with the Director of ASC Operations to ensure effective coordination between clinic and surgical services.
• Collaborate on surgical scheduling, patient readiness, physician communication, and continuity of care.
• Identify and resolve operational challenges affecting patients and physicians across clinic and surgical settings.
• Support shared initiatives designed to enhance physician satisfaction, patient experience, and operational efficiency.
• Maintain clear accountability for clinic operations while fostering a productive partnership with ASC leadership.

Financial Performance & Business Management

• Assume accountability for market-level clinic budgets, financial performance, and expense management.
• Monitor and improve key performance indicators, including patient volumes, provider productivity, staffing efficiency, patient access, and practice profitability.
• Analyze financial and operational data to identify trends, opportunities, and corrective actions.
• Develop strategies to improve revenue performance, manage expenses, and optimize resources.
• Partner with executive leadership on market growth initiatives, financial planning, and operational priorities.

Leadership & Organizational Development

• Lead, mentor, and develop clinic managers and operational leaders across the market.
• Build a culture of accountability, collaboration, employee engagement, and continuous improvement.
• Establish clear performance expectations and develop leadership capabilities throughout the market.
• Partner with Human Resources on talent acquisition, employee relations, performance management, and retention.
• Lead organizational change and operational improvements while maintaining positive physician and employee relationships.

Patient Experience, Quality & Compliance

• Champion exceptional patient care and a consistent, positive patient experience across all clinics.
• Ensure adherence to organizational policies, applicable healthcare regulations, and established quality standards.
• Collaborate with physicians and clinical leaders to address patient concerns and improve service delivery.
• Support patient safety, operational risk management, and continuous quality improvement initiatives.

Strategic Planning & Market Growth

• Partner with executive leadership to implement market strategies aligned with Panorama Eyecare's organizational objectives.
• Identify opportunities for practice growth, improved patient access, and expanded services.
• Support the integration of new physicians, services, and clinic locations.
• Strengthen relationships within the local medical community.
• Provide regular updates to senior leadership on market performance, challenges, and opportunities.