Senior Director of Enterprise Operations (HUB & Access Programs)

About the Company

We are a fast-growing, nationally recognized patient services provider with more than 30 years of experience supporting market access, affordability programs, and direct-to-patient care. Through our integrated pharmacy and patient support solutions, we help bridge gaps in access to therapy and improve patient outcomes across the healthcare continuum.
Our team is composed of experienced professionals dedicated to delivering personalized, efficient, and compassionate service to both patients and healthcare partners. By combining deep industry expertise with innovative processes and technology, we streamline access to life-changing medications and support patients throughout their treatment journey.
As we continue to expand, we are seeking high-performing individuals who thrive in a dynamic, performance-driven environment and are passionate about making a meaningful impact in patients’ lives.

Position Summary

The Senior Director of Enterprise Operations (HUB & Access Programs) serves as the strategic and operational leader responsible for overseeing all patient access, HUB, and enterprise service programs across Regalo Health’s client portfolio. This role owns operational execution, financial performance, and scalability of programs delivered across pharmacy and patient support services.
This position partners closely with cross-functional leadership to ensure operational excellence, contractual alignment, and consistent delivery of high-quality, compliant services while driving continuous improvement and future growth.

Key Responsibilities

• Serve as the executive-level point of contact for HUB and patient access programs across enterprise clients
• Oversee operational implementation of manufacturer agreements, including translating contract terms, SLA’s and access program requirements into executable workflows and SOPs
• Works closely with Account Management team, ensuring alignment with program goals, performance expectations, and contractual commitments
• Oversee SLA performance, including tracking, reporting, and escalation management
• Manage Statements of Work (SOWs), renewals, scope expansions, and contract compliance
• Maintain financial oversight across programs, including revenue, margin, and cost optimization opportunities
• Lead cross-functional execution across internal stakeholders, including Technology, Implementation, Product, Pharmacy, Patient Support, and Data/Analytics teams
• Ensure scalable, compliant, and efficient delivery of patient access and HUB services
• Drive operational improvements and standardization across enterprise programs
• Partner with leadership on system integrations and platform enhancements
• Establish executive-level reporting and governance frameworks
• Support growth initiatives, client expansion, and new program implementation