Senior Director of Operations

You will lead European solution engineering, delivery, implementation, BIN operations, and card-network operations. You will own the customer journey from pre-sales solutioning through launch and expansion, strengthen operational models and KPIs, and align commercial, technical, compliance, risk, and legal stakeholders to deliver scalable, compliant solutions.

Responsibilities

• Lead and scale European Solution Engineering and Delivery organizations.
• Define engagement models with Sales and Account Management across pre-sales, onboarding, implementation, and expansion.
• Build and maintain standardized solutions and delivery frameworks, KPIs, automation, and reusable solution components.
• Ensure solution designs are scalable, compliant, and aligned with product and market strategy.
• Lead European Card BIN delivery teams and establish a unified operating model.
• Standardize BIN onboarding, certification, and lifecycle-management processes.
• Own operational relationships with European card networks, including Visa and Mastercard.
• Ensure operational readiness, certification compliance, and execution across network obligations.
• Escalate and resolve delivery, implementation, and network-related operational issues.
• Translate network rules, mandates, and changes into delivery plans.
• Align Sales, Account Management, Solution Engineering, Delivery, and BIN Operations.
• Partner with Product, Technology, Compliance, Risk, and Legal to deliver compliant, scalable solutions.
• Translate European market strategy into team structures, capacity models, investment priorities, and delivery metrics.
• Support multi-year European growth objectives with Revenue Leadership.
• Build an operational culture of predictability, accountability, quality, and continuous improvement.

Requirements

• 15+ years of experience leading Solution Engineering, Delivery, Implementation, or Customer Operations teams in payments or financial services.
• 10+ years of experience scaling and leading large customer-facing operational organizations in high-growth environments.
• Deep expertise in issuer processing, program management, card networks, or BIN sponsorship models.
• Experience in process design, operational transformation, and customer journey improvement.
• Demonstrated success improving Time to Value and customer outcomes through operational programs.
• Experience integrating teams or building unified operating models.
• Experience building and developing high-performance teams and leaders.
• Ability to influence senior internal stakeholders, customers, and card networks.
• Experience operating in a fast-moving, international, matrixed organization.
• Strong communication skills across technical delivery and commercial leadership.

Benefits

• Private medical and dental coverage.
• Generous time off and floating holiday days.
• Retirement savings program with company contribution.
• Equity and Employee Stock Purchase Program.
• Monthly remote-work stipend.
• Family-forming benefits.
• Up to 20 weeks of parental leave.
• Wellbeing programs.