Senior Director - Operational Effectiveness Leader - Functional PMO

About the Role:

Innoquest is looking for a leader for a Functional PMO role. This position requires a blend of strategic thinking and hands-on execution capability.

The ideal candidate will play a critical role in driving governance, compliance, and operational excellence across healthcare payer accounts and overall account management.

Mandatory Requirements:

- US Healthcare Project Governance Experience: Candidate must have a minimum of 10 years of experience in US Healthcare Project Governance and Project Implementation, preferably within the Payer domain.

- Cross-Functional Stakeholder Management: Candidate should have experience acting as a liaison and ensuring seamless collaboration across Transition, Solutions, Business Excellence, and CRM teams. They should possess a strong understanding of the overall operational landscape, governance framework, and interdependencies across functions.

- Project Management Certification: Candidate must possess a valid PMP (Project Management Professional) or PRINCE2 certification.

Duties and Responsibilities:

A. Healthcare Risk & Compliance:

- Oversee and manage overall compliance for healthcare-related activities.

- Handle compliance matters pertaining to payer accounts, different account management processes, and ISO/ISMS/SOC standards.

- Exposure in HIPAA, HI Trust, ISO27001 & ISO 31000 framework.

- Manage and negotiate terms and conditions for larger global accounts.

- Efficiently handle the entire Management Information System (MIS) for payer accounts, including attendance, revenue, P&L and data management.

B. Project Management Office (PMO) - Functional:

- Drive planning and mapping processes within the PMO.

- Coordinate seat allocation, site strategy and logistical aspects of new business transitions.

- Play a pivotal role in client coordination, ensuring seamless communication and project execution.

- Manage customer visits and ensure a high level of customer satisfaction throughout the project lifecycle.

Skills & Competencies:

- Hands-on individual-deeply involved in the execution of each of the initiatives/programs.

- Collaboration- ability to work with multiple stakeholders at ease.

- High on influencing skills.

- Ability to manage ambiguity.

- Able to connect the dots- sees the bigger picture- strategic mind-set.

- Perseverance, hard work and commitment.

- Excellent in communication.

- Stakeholder management.

- A passionate U.S Healthcare leader who is always hands on and ready to dig deeper to get the clarity of the situation.