Senior Director, Technology Operations - Marketplace Seller Risk
This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job related responsibilities and duties as assigned and/or necessary.
Essential Functions
An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Program Definition:
Requires knowledge of: Program Management techniques, tools and frameworks; Benefits analysis; Program Planning tools and techniques. To understand business requirements and priorities in detail to define a program implementation strategy impacting the entire domain. Define goals, stage gates, critical delivery paths and key deliverables for large scale programs incorporating multiple programs across the domain. Prepare benefits realization plan for the programs.
Program Estimation:
Requires knowledge of: Program Estimation tools and techniques ; Risk Assessment and Mitigation tools and techniques. To distribute allocated budget for the program across multiple projects and ensure optimum resource allocation. Identify potential risks for successful completion of the programs. Design multiple response plans through scenario planning for the identified risks for multiple projects within the program. Define measures and milestones for tracking and review of program success.
Program Monitoring and Control :
Requires knowledge of: Program Monitoring and Control tools and processes; Internal and External program reporting and logging tools and processes To define performance objectives and metrics for tracking completion status of programs across multiple products within a domain. Engage with the business to design a coherent view on program success metrics. Take proactive decisions in dealing with program risks related to forecasts, budgets and milestones.
Financial Management:
Requires knowledge of: Financial Management tools and processes; Budgeting and internal and external program Communication tools and processes To create, manage, monitor program budget for multiple programs. Oversee delivery schedules and cost expenditure across programs in a domain and manage delays / slip ups with stakeholders. Project the ROI of future programs. Define measures and milestones for tracking financial performance of programs.
Influencing and Building Stakeholder Consensus:
Requires knowledge of: Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations ; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles. To lead discussions with varying viewpoints confidently. Influence audiences using customized communication and appropriate frameworks. Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way. Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs. Become a trusted advisor to stakeholders, influencing them to act on the product/technology matters. Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback.
Business Operations :
Requires knowledge of: Organization KPIs; Assessment techniques. To design the organizations planning processes and decision-making channels. Explain advantages and risks of using business simulations for critical business decisions. Explain business issues and trends of own business unit as compared to other business units. Develop business cases for own function; reviews and critiques cases for other functions. Demonstrate a big picture understanding of the business, its interrelationships, and priorities. Display strong foundation of business fundamentals, measurement, and business finance.
Technology Landscape Awareness:
Requires knowledge of: Understanding of technology strategy and its linkages to domain; Basic understanding of existing and upcoming systems, technologies and trends; Product technical information; Basic understanding of domain specific market standards; Basic understanding of methodologies and tools, processes, checkpoints. To participate in developing domain strategy with executive leaders. Evaluate and validate proposed business cases for projects and initiatives. Demonstrate expertise and functioning of multiple businesses and how it integrates in the global scenarios . Approve strategies, initiatives, and projects. Determine metrics and performance indicators. Contribute to strategic decision making regarding key initiatives. Develop new enterprise-wide processes and ways of working. Model industry best practices. Proactively engage in the external community to build Walmart's brand and influence industry practices. Influence and shape business vernacular. Provides overall direction by analyzing business objectives and customer needs; developing, communicating, building support for, and implementing business strategies, plans, and practices; analyzing costs and forecasts and incorporating them into business plans; determining and supporting resource requirements; evaluating operational processes; measuring outcomes to ensure desired results; identifying and capitalizing on improvement opportunities; promoting a customer environment; and demonstrating adaptability and sponsoring continuous learning. Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent; supporting mentorship, workforce development, and succession planning; and leveraging the capabilities of new and existing talent. Cultivates an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices; developing consequences for violations or non-compliance; and supporting the Open Door Policy. Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals by sponsoring and leading key community outreach and involvement initiatives; engaging key stakeholders in the development, execution, and evaluation of appropriate business plans and initiatives; and supporting associate efforts in these areas.
Key Skills
The following key skills are required to perform one or more essential functions of this position. Program Management, Stakeholder Management, Financial Management, Business Strategies, Communication Leadership Expectations
Entry Requirements
Minimum Qualifications
Option 1:
Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 7 years’ experience in project management, program management, program operations, or related area.
Option 2:
9 years’ experience in project management, program management, program operations, or related area. 4 years’ supervisory experience.
Preferred Qualifications
Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 6 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.