Senior Duty Manager
Kendrick Recruitment is now seeking a Senior Duty Manager for a prestigious luxury hotel located in Plettenberg Bay. This is an excellent opportunity for a dynamic and enthusiastic hospitality professional who is ready to take the next step in their career and grow into an Assistant General Manager position in the near future.
The Ideal Candidate:
Vibrant and energetic with a charismatic presence
A natural leader with a hands-on approach
Passionate about delivering exceptional guest service
Proactive with a strong sense of responsibility and ownership
Able to adapt quickly and make sound decisions under pressure
Key Responsibilities:
Oversee daily operations across all departments to ensure smooth and efficient service delivery
Ensure all guest interactions are handled professionally and with genuine care
Maintain high levels of guest satisfaction through attention to detail and service excellence
Support the General Manager in administrative and operational duties
Lead and motivate the team to maintain the hotel’s luxury standards
Assist in managing stock control, scheduling, staff performance and training
Monitor and improve service standards and procedures
Act as Manager on Duty when required, ensuring seamless communication between departments
Requirements:
Minimum 3–5 years’ experience in a similar duty management or operational role within a luxury hospitality environment
Strong leadership and interpersonal skills
Excellent communication and problem-solving abilities
Well-groomed and professional presentation
Computer literate with a good understanding of hotel systems and Microsoft Office
Flexible and willing to work shifts, weekends, and holidays as required
This role is perfect for a dynamic and sparkly individual who is passionate about hospitality and ready to embrace an exciting career path within a top-tier hotel group. Candidates who meet the criteria are encouraged to submit their CV to apply.