Senior Education Specialist/Education Specialist, Local Engagement

Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future

RESPONSIBILITIES:

Student RecruitmentOperations

• To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
• To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
• To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
• To attend to customers’ enquiries via walk-ins, phone, email, live chat during peak periods.
• To provide analysis of leads follow-up reports and suggest areas for improvement.
• Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business

Leads Management

• Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.

Market Engagement & Project Management

• To understand the local education landscape and explore new developments.
• Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
• Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
• To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS

Academic Education and Work Experience

· Bachelor’s degree with 0-5 years of relevant working experience, preferably in sales, marketing or customer service

· Experienced in Customer Service and Sales conversion processes

· Experience planning and executing recruitment events, school talks, open houses, and outreach campaigns.

· Good understanding of the higher education industry in Singapore

· Results-oriented, driven, self-motivated and analytical

· Strong communication skills, including active listening, understanding and clear articulation

· Able to work on weekends when required

· Confident speaker with excellent presentation skills

Personal Attributes

· Well-developed diplomacy skills and ability to handle expansive and diverse customers

· Pleasant and patient personality with excellent service mindset

· Good interpersonal skill with a high level of initiative and drive