Senior Employee Service and Rewards Officer

About Zaincash

ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities:

1. HR Operations & Administration:

• Handle all employee life cycle transactions including onboarding, transfers, promotions, and offboarding.
• Prepare employment contracts, HR letters, and official correspondence.
• Maintain and update employee records in HR systems and personnel files.
• Ensure timely and accurate data entry in HRIS and document management systems.
• Experience in payroll, compensations, social security, taxes is a plus.

2. Employee Support & Services:

• Serve as a point of contact for employee inquiries related to policies, procedures, and benefits.
• Support the resolution of employee concerns by providing timely and accurate information.
• Facilitate employee onboarding and ensure smooth integration into the organization.
• Coordinate exit procedures including clearance, final settlement, and exit interviews.

3. Attendance & Leave Management:

• Monitor attendance records and validate data with timesheets or biometric systems.
• Process leave applications and ensure compliance with internal policies and labor laws.
• Support payroll with accurate data related to absences, leaves, and deductions.

4. Compliance & Reporting:

• Ensure all HR transactions comply with internal controls and legal requirements.
• Prepare periodic reports on headcount, turnover, leaves, and other HR metrics.
• Support internal and external audits by providing required documentation.

5. Managing and overseeing Tax and Social Security processes:

• Calculating, reviewing, and reconciling Social Security contributions and tax deductions, ensuring alignment with payroll records and approved data.
• Preparing and submitting monthly Tax and Social Security reports, declarations, and related documentation, while ensuring compliance with statutory deadlines and financial obligations.
• Coordinating with relevant authorities and stakeholders, and managing all related procedures, reconciliations, inquiries, and compliance requirements to ensure adherence to applicable laws and regulations.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• 1-3 years of experience in employee services, HR administration, or operations.
• Solid understanding of labor laws and HR policies.
• Experience working with HRIS and document management systems is a plus.