Senior Engineer / Engineer, Service Field
🌍 Our mission
We don’t only maintain lifts and escalators — we transform how they’re operated.
At WeMaintain, we build tech that empowers the people who keep cities running, making building maintenance smarter, faster, and more human.
Learn more about who we are
🔧 Why join us?
You don’t have to choose between autonomy and stability.
Big companies offer structure but little ownership or recognition.
Small companies offer freedom but not always clear direction or long-term support.
At WeMaintain, you get both:
Autonomy backed by real support and modern tools
A culture of trust, transparency, and respect
Career growth and opportunities for internal mobility
A team that values grit, perseverance, and the drive to make a real impact
Our values come to life every day:
🤝 Care — Respect and support for clients and colleagues
💪 Grit — Persistence and high standards to get things done right
🌱 Uniqueness — Encouragement to share ideas and challenge the status quo
👀 Who we’re looking for
We are searching for a Senior Engineer / Engineer, Service Field to join our team in Hong Kong.
You’ll play a key role in delivering the highest standard and first-class service to customers, monitoring the quality performance and the spare parts consumption.
You’re a great fit if you:
Take ownership and make decisions confidently
Thrive in a flat, open environment where your voice matters
Care deeply about quality, safety, and doing things right
Are proactive, solution-oriented, and always learning
📌 What Will Your Future Role Be?
You will:
Assist in providing support for the Branch Operation
Handle customers' enquiries and foster relationship management by attending visits and client meetings
Assist in ensuring the performance on lift and escalator maintenance & major repairs within the assigned portfolio
Prepare the general and ad hoc reports and analysis for customers and internal review, and follow up site performance such as field technical support
To ensure the technical and legal compliance of our inspection, repairs and special maintenance and monitor the quality performance through the Quality Feedback system
Assist in monitoring the spare parts consumption
Follow up with the field operation team and assist in repair work execution
Assist in handling MTRC contract lifts and escalators’ daily operation, ad hoc tasks arrangement, reporting and meetings
👑 You Are the Right Person for Us If:
Degree in Engineering or related disciplines
3 years or above of relevant experience in maintenance and field support
Detail-minded, organized with strong execution orientation and ability to work independently and under pressure
Good customer-orientation, with strong communication and interpersonal skills
Good command of spoken & written English and Chinese
* Candidate with more extensive experience will be considered for a Senior Engineer, Service Field position.
🎁 What we offer
At WeMaintain, we are committed to providing our employees with a supportive and rewarding work environment. Our comprehensive benefits package includes competitive remuneration, opportunities for career development, and medical benefit. We encourage a collaborative and inclusive culture, where your contributions will be valued and your growth will be nurtured.
✏️ How to apply
We carefully read every application. Tell us who you are, what draws you to this role, and what you'd like to build with us.
What we value most is drive, curiosity, and potential — not a perfect resume.
To apply, just click the “Apply” button below and answer a few short questions. It’s quick and helps us get to know you better.
At WeMaintain, we celebrate diversity, encourage personal growth, and are committed to inclusivity. Whatever your background, journey, or identity — we warmly encourage you to apply.
🎯 Recruitment Process:
Quick call with Cynthia, our HR Manager- 30 mins
Interview with your future team - 60 mins