Senior Engineer, Global Product Support
Step into a career with ASM, where cutting edge technology meets collaborative culture.
For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.
Job's mission
As a Global Product Support Engineer based in Singapore, the role will be part of our Advanced Packaging R&D where you’ll help bring advanced semiconductor equipment from development into successful operation at customer fabs around the world. You will work at the intersection of technology development and customer engagement, solving complex system-level challenges while supporting new product introductions, qualification, and scale-up. Your expertise and insights from the field will help improve the performance, reliability, and success of technologies enabling the next generation of semiconductor devices.
What you will be working on
- Act as a system-level technical expert, supporting complex semiconductor equipment in development labs and customer fabs.
- Diagnose and resolve advanced system, hardware, and process issues, including escalations beyond standard support.
- Drive root cause and corrective action activities and implement sustainable solutions across tools, customer sites, and product lines.
- Support new product introduction, including early builds, lab validation, and ramp-up to high-volume manufacturing.
- Lead or support first-in-fab Alpha and Beta deployments, including installation, start-up, and qualification.
- Translate field and customer feedback into improvements in equipment design, performance, and reliability.
- Drive improvements in yield, equipment performance, and uptime in demanding semiconductor manufacturing environments.
- Develop and share best practices, technical documentation, and training materials aligned with global standards.
- Collaborate with hardware, software, controls, quality, reliability, and process engineering teams across our global organization.
- Engage directly with customers to understand technical challenges and influence effective solutions.
What we are looking for
- Minimum Bachelor’s or Master’s degree in Mechanical Engineering, Electrical Engineering, Systems Engineering, or a related engineering discipline.
- Minimum 5 years of experience in field service, technical support, or global product support within the semiconductor industry.
- Experience supporting semiconductor manufacturing equipment and processes.
- Strong system-level troubleshooting and structured problem-solving skills.
- Hands-on engineering capability, with the ability to connect engineering principles to real-world equipment behavior.
- Experience using data analysis and structured problem-solving methods to investigate technical issues.
- Strong written and verbal communication skills, including experience in customer-facing technical discussions.
- Ability to collaborate effectively across global teams and time zones.
- Willingness to travel internationally ~ 25 to 50% of the time.
What sets you apart
- Experience with deposition, atomic layer deposition (ALD), surface preparation, thermal processing, wet processing, or related semiconductor technologies.
- Experience supporting new product introductions, early product builds, or first-in-fab deployments.
- Experience leading complex root cause investigations and implementing solutions across multiple tools or customer sites.
- Knowledge across multiple equipment disciplines, such as plasma, vacuum, gas delivery, wet chemistry, software, controls, and hardware integration.
- Experience supporting equipment qualification and ramp-up in high-volume manufacturing environments.
- Ability to turn customer and field insights into meaningful product, performance, or reliability improvements.
Apply today to be part of what’s next.
We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.
To learn more about ASM, find us at and on LinkedIn, Facebook, Instagram, X and YouTube.
ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.
Skills
As published by greenhouse · 13 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Pick from a list (12)
- Are you comfortable with approximately 25–50% international travel, depending on project and customer needs?
- Are you legally authorized to work in this country?
- Will you now or in the future require visa sponsorship for employment?
- Do you have any agreement with your current employer or any other employer that you had in the past 2 years (such as any non-solicit, non-competition, or non-disclosure/confidentiality agreement)?
- Have you ever been employed with ASM before?
- How would you describe your gender? optional
- ASM may work with technologies subject to U.S. export control regulations. The following questions are being asked to comply with the regulation. This is required for all ASM positions, regardless of work location. This information will not be used for any other purpose than export controls. You may read more about this here: U.S. Export Administration Regulation (EAR) 15 C.F.R. § 730 -774. Please, select which option applies to you.
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- Have you ever relinquished, abandoned, or lost citizenship, nationality or permanent residence in the country identified in the previous question?
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Written answers (1)
- Which semiconductor equipment or process technologies have you worked with directly? Please briefly describe the equipment, process, and your role.