Senior Engineer, Global Product Support, PECVD

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【English resume is required】 Please apply for this position ONLY through ASM website :
https://www.asm.com/open-vacancies/senior-engineer-global-product-support-pecvd-4768100101?gh_jid=4768100101

Job's mission :

The Senior Global Product Support Engineer provides advanced, escalation‑level technical support for complex electro‑mechanical equipment, computer systems, and software. This role serves as a key technical authority supporting global field teams and customers, driving issue resolution, reliability improvement, and high customer satisfaction across worldwide installations.

What you will be working on :

• Provide technical support to field engineers, technicians, and product support teams in diagnosing, troubleshooting, repairing, and debugging complex electro‑mechanical systems, computer hardware, and software.
• Act as the primary escalation point when first‑line and regional product support are unable to isolate or resolve technical issues.
• Perform in‑depth root cause analysis and proactively identify trends related to design, reliability, maintenance, and software defects; communicate findings to hardware design and software engineering teams.
• Support customer system installations and deliver advanced technical training to customers and internal teams for highly complex or sophisticated products.
• Lead and coordinate technical and administrative support activities at customer sites, including installation, corrective repair, preventive maintenance, and implementation of engineering change upgrades.
• Work cross‑functionally with R&D, manufacturing, quality, and service organizations to drive continuous improvement and product support readiness.
• Ensure accurate documentation is maintained, including service reports, escalation records, and system performance data.
• Customer-focused mindset with the ability to manage challenging situation.

What we are looking for :

• Minimum 5 years of experience in semiconductor manufacturing or capital equipment support.
• Bachelor's degree in engineering required; Mechanical or Electrical Engineering preferred.
• Experience with with PECVD, CVD, PVD, or ALD deposition systems or dry etching systems.
• Proven experience providing expert‑level troubleshooting and understanding of deposition mechanisms, vacuum systems and plasma processes.
• Ability to operate effectively at an escalation level, influencing resolution across multidisciplinary global teams.
• Excellent communication and presentation skills, with the ability to clearly explain complex technical concepts to both technical and non‑technical stakeholders.
• Demonstrated customer‑centric approach with the ability to manage critical and time‑sensitive situations.
• Strong analytical, documentation, and coordination capabilities.
• Willingness to travel internationally up to 50% of the time to support customer installations, escalations, and training activities.