Senior Engineer, IT Operations

We are looking for candidates specializing in daily investment transactions processing and related projects implementation.

Job Description

• Data Centre Construction Support & Operations: Perform daily inspection and monitoring of the local Hong Kong data centre (UPS, precision air-conditioning, fire suppression, access control and environmental controls); participate in data centre construction and refurbishment projects, covering requirements liaison, site management and acceptance; manage server, storage and network equipment installation, removal, cabling and labelling in accordance with house standards.

• Network Operations & Optimisation: Under the Group's unified operations standards and change management process, carry out daily operation, approved configuration changes, performance monitoring and troubleshooting of the Bank's local network infrastructure (routers, switches, firewalls, load balancers, etc.) to ensure high availability of network services.

• Incident Response & Problem Resolution: Participate in emergency response in accordance with the Bank's incident management and incident escalation procedures; assist in rapid diagnosis and resolution of hardware failures and network anomalies; prepare post-mortem reports and follow up implementation of improvement actions as required.

• Monitoring & Backup Management: Conduct monitoring and alarm follow-up for data centre infrastructure and related network equipment; assist in routine maintenance tasks including device configuration backup and firmware upgrades.

• Vendor & Asset Management: Coordinate data centre outsourced service providers and network operators for scheduled maintenance and circuit upgrades in accordance with the Bank's IT outsourcing and supply-chain security policies; manage the full lifecycle of IT hardware assets and ensure records are consistent with physical inventory.

• Compliance & Security Support: Strictly implement HKMA guidelines on bank infrastructure and cybersecurity; support the Group security team in closing remediation actions arising from vulnerability scanning, and in data centre and network security audits.

• Disaster Recovery & Business Continuity: Participate in the annual Business Continuity Plan (BCP) and disaster recovery exercises in accordance with established failover runbooks, ensuring exercise objectives at the data centre and network levels are achieved.

Requirements

(i) Education & Experience

• Bachelor's degree or above in Computer Science, Communications Engineering or a related discipline;

• At least 5 years of IT operations experience, of which at least 3 years in actual operations roles within financial institutions, banking, or large-scale data centre environments;

• Demonstrated hands-on expertise in data centre, network or systems operations, with proven experience of independently following up production incidents.

(ii) Professional Skills

• Networking: Solid knowledge of mainstream network equipment (Cisco, Huawei, Juniper, etc.) configuration and management; strong fundamentals in TCP/IP and VLAN; familiarity with routing/switching protocols (OSPF, BGP) and high-availability technologies (stacking, M-LAG, HA pairs) is an advantage;

• Systems & Virtualisation: Familiarity with VMware virtualisation, Windows Server 2022 and core services such as Active Directory, including configuration and daily operations;

• Security: Foundational knowledge of firewalls, anti-virus, encryption and data security; familiarity with security hardening baselines and vulnerability remediation processes is an advantage;

• Data Centre: Familiarity with data centre standards, structured cabling specifications and power-and-environment monitoring systems; experience supporting data centre construction or refurbishment projects is an advantage;

• Automation (preferred): Experience with scripting / automation tools such as Python, Shell or Ansible;

• Certifications (preferred): Professional certifications such as CCNP/CCIE, HCIP/HCIE, RHCE, VMware VCP, CKA, ITIL or CISSP are preferred.

(iii) Language & Soft Skills

• Proficient written and spoken English; proficiency in Mandarin and Cantonese is required; able to read and produce technical documentation in both Chinese and English;

• Strong sense of responsibility and compliance awareness; able to work within the privileged-access control and change-approval discipline of a bank production environment;

• Excellent ability to work under pressure, strong problem-solving skills, and effective coordination across teams (including Head Office and external vendors).

(iv) Other Requirements

• This is a key information technology function of a regulated financial institution. The successful applicant is required to undergo background checks and to complete regulatory filing / registration procedures as required by the regulators;

• The incumbent is required to attend anti-money laundering (AMLO) and IT compliance training in accordance with the Bank's policies;

• The incumbent is required to declare any conflict of interest and connected relationships as required by the Bank.