Senior Engineer, Technical Support
Posted Updated
Top 3 Reasons To Join Us
The Job
- Own all technical matters for MACROKIOSK Vietnam, ensuring uninterrupted service delivery across the Enterprise Solutions Platform.
- Serve as person-in-charge of Vietnam's technical infrastructure — including network, servers, IT connectivity and Telco integrations — to safeguard business continuity.
- Act as the first point of contact for Telcos and enterprise clients on all technical matters, including issue triage, root -cause investigation and resolution coordination.
- Lead the technical execution of new client onboarding — including connection setup, testing, and post -launch stabilisation — across Vietnam's business units.
- Support the Business Consultant team during pre-sale and post-sale phases by addressing product and integration questions, sizing technical effort, and resolving any technical issues that arise during the sales cycle.
- Support service testing on request from clients, cross -country colleagues and the product development team, as part of the Service Launching workflow.
- Prepare monthly technical reports to Telco partners and support the Business Consultant team in producing client-facing reports.
- Coordinate with regional technical support and product teams to escalate complex issues, share knowledge, and align on service delivery standards.
Your Skills and Experience
- At least 3 years ’ experience in technical support, network operations, systems engineering or a related technical field.
- Good verbal and written English communication skills.
- Knowledge of other languages would be an advantage.
- Personality traits - pleasant, self-motivated, enthusiastic , meticulous , resourceful, result-oriented, responsible, independent, trustworthy, ethical and a team player.
- Technical knowledge
- a) Telco / Mobile Network Operator connectivity, SMPP, HTTP APIs and enterprise messaging integrations .
- b) Server, network and IT infrastructure administration; comfortable troubleshooting across Linux, database and application layers .
- Prior experience acting as a client -facing technical point of contact, including with Telco partners and enterprise clients in regulated industries.
- Able to lead technical execution of client connection, testing and go -live activities independently, with a structured approach to incident diagnosis, escalation and post-mortem.
- Proficient in MS Office applications.
- Possess a Degree in Computer Engineering, Computer Science, Information Technology or its equivalent.
Why You'll Love Working Here
Medical
- Dental
- Vision
- Specialist Treatment
- Examination Program
Young Parents Support
- Child Schooling Leave