Senior Engineering Manager, Customer Experience
About Gruve
Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.
Position Summary
Gruve is seeking a customer-facing technology leader to help grow our Salesforce Customer Experience business in Korea.
This role combines enterprise architecture, solution consulting, pre-sales leadership, customer engagement, and business development, with a focus on helping enterprise customers modernize customer experience platforms and adopt AI-driven solutions.
The ideal candidate is someone who has credibility with enterprise customers, can lead pre-sales and solution discussions, and is comfortable engaging both business and technical stakeholders. This individual should be able to navigate large customer organizations, collaborate effectively with Salesforce and its ecosystem, and help expand Gruve's Customer Experience practice in Korea.
While deep Salesforce specialization is not required, the successful candidate should have prior exposure to Salesforce projects, stakeholders, or customer environments and be capable of positioning Salesforce-based solutions in enterprise transformation initiatives.
Key Responsibilities
- Lead customer-facing solution discussions and discovery workshops with enterprise customers
- Act as a trusted advisor on customer experience, CRM, digital transformation, and AI initiatives
- Support business development activities including opportunity qualification, proposal development, presentations, and solution positioning
- Partner with sales teams to shape and progress customer opportunities
- Define solution architectures and technical approaches for customer engagements
- Collaborate with Salesforce and ecosystem partners where appropriate
- Help grow Gruve's Customer Experience and Salesforce-related business in Korea
- Mentor consultants, architects, and customer-facing technical teams
Basic Qualifications
- 10+ years of experience in enterprise architecture, solution consulting, pre-sales, CRM, or customer experience technologies
- Experience engaging enterprise customers and executive stakeholders
- Strong pre-sales and solution consulting capabilities, with the ability to align business objectives to technology solutions
- 1–2+ years of Salesforce experience or experience working with Salesforce-related projects and stakeholders
- Fluent Korean and strong business English communication skills
Preferred Qualifications
- Experience collaborating with Salesforce account teams, partners, or ecosystem stakeholders
- Good understanding of CRM platforms and customer experience solutions
- Knowledge of Agentforce, Data Cloud, Einstein AI, or other AI-powered customer engagement technologies
- Experience in digital transformation, cloud, AI, or enterprise modernization initiatives
- Salesforce certifications or customer-facing leadership experience are a plus
Why Gruve
At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.
Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.