Senior Engineering Manager (L5)
Summary
Lead the Twilio Segment data platform/pipelines team, building and operating high-scale distributed ingestion and data-processing systems (hundreds of thousands of events/sec, petabyte-scale queries) for the customer data platform. The role is primarily people and technical leadership: mentoring engineers, guiding architecture trade-offs, and owning cloud-native services.
See yourself at Twilio
Join the team as our next Senior Engineering Manager , Twilio’s Segment team.
About the job
As a Senior Engineering Manager on the Twilio Segment Data platform/ pipelines team, you’ll build and scale systems that process several hundred thousands of data points per second. You will lead the development of high-scale ingestion and data processing systems You'll guide the team in designing, operating and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for our customer data platform (CDP).
Responsibilities
In this role, you’ll:
- Own and deliver robust, high-scale routing experiences for Data platforms & pipelines for Twilio Segment.
- Champion team growth and success, prioritizing mentorship and individual development.
- Architect and operate always-available, complex distributed systems in cloud environments.
- Guide technical decisions, articulating trade-offs between cost, performance, and reliability.
- Advocate for agile processes, continuous integration, and robust automation.
- Translate complex technical strategies into actionable plans for diverse stakeholders, including Product Managers and Architects.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 14+ years of engineering experience with a 5+ year proven track record managing software teams.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Proven experience managing multiple workstreams within the team.
- Demonstrated commitment to driving an AI-centric engineering mindset and providing mentorship on leveraging AI-enabled development platforms.
- Technical depth in distributed systems, high-scale ingestion, and cloud-native architecture.
- Hands-on experience with high-scale messaging/streaming systems and processing engines (several thousand events/sec).
- Excellent communication, problem-solving, and operational excellence skills.
Desired:
- Demonstrated experience identifying, prototyping, and deploying GenAI/LLM solutions to solve real-world engineering or data processing challenges.
- Expert programming experience in Go or similar object-oriented languages.
- Proficiency with datastores, distributed caching, and container technologies (Docker/Kubernetes).
- Experience with modern CI/CD pipelines and observability tools (Datadog, Grafana, Prometheus).
- Familiarity with AI/ML technologies.
- Experience managing and operating AWS infrastructure
- Experience working in a geographically distributed team.
Location
This role will be remote, and based in India (only in Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
