Senior Enterprise Application Support Specialist

Fully Remote Opportunity

Position Summary

The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation.

Key Responsibilities

• Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.
• Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
• Coordinate application changes, releases, testing, patches, and implementations.
• Manage vendor escalations, technical issues, deliverables, and deadlines.
• Partner with business and technical teams to identify requirements and improve applications and processes.
• Monitor application health and address reliability, resiliency, and support gaps.
• Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
• Use PowerShell or similar tools to automate repeatable support and administrative tasks.
• Communicate incident status, risks, changes, and project progress to stakeholders.
• Provide after hours and on-call support.