SENIOR EPIC APPLICATIONS INFORMATICIST
About Us:
Callen-Lorde is a nationally recognized leader in community-based healthcare. Since the days of Stonewall, we have provided excellent, comprehensive care—free of judgment and regardless of ability to pay. We are committed to fostering an environment where all individuals receive equal dignity and respect in healthcare services.
Beyond patient care, Callen-Lorde engages in research, advocacy, and education to advance equitable access to healthcare for all communities.
Our Mission
Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.
About the Role:
Callen-Lorde is seeking an Applications Informaticist (AI) to support and optimize our clinical and operational technology systems, including Epic EHR and other key platforms. This role is essential in ensuring our systems are efficient, integrated into workflows, and aligned with our mission to provide high-quality, inclusive healthcare.
The AI partners across departments to analyze workflows, improve system performance, and enhance the end-user experience. This is a highly collaborative role that works closely with internal teams, vendors, and leadership to drive continuous improvement.
As a Senior Epic Applications Informaticist at Callen-Lorde, you key responsibilities will include:
- Analyze workflows and business processes to identify inefficiencies and recommend system-based solutions
- Serve as a liaison between end-users, Technology teams, and vendors to support application performance and enhancements
- Provide technical support for Epic and other clinical, operational, and administrative systems, including troubleshooting and issue resolution
- Configure, maintain, and optimize applications to ensure alignment with clinical and operational workflows
- Monitor system performance, data integrity, and compliance with HIPAA and organizational standards
- Support system upgrades, implementations, and continuous improvement initiatives
- Develop reports, dashboards, and insights to inform decision-making and performance tracking
- Train end-users and create clear documentation to support system adoption and best practices
- Collaborate cross-functionally to prioritize system enhancements and improve user experience
Work Schedule:
Callen-Lorde is open Monday through Friday. This is a full-time position
Benefits:
Salary will be based on experience and will be accompanied by a comprehensive benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.