Senior Escrow Manager

Operating in the UAE for over 50 years

CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features, and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.

Job purpose:

Contribute to the achievement of TBG plans by promoting and marketing escrow products and relationships in line with business strategy, exploiting market opportunities, and differentiating bank offerings to meet customer needs in the most effective way.

Principal accountabilities:

• Revenue generation, identifying new opportunities related to escrow services by adding new customers and increasing share of wallet of existing customers.
• Plan sales strategy, develop sales pipeline, and prepare proposals to achieve financial targets and maximize TBG profits.
• Handle day-to-day escrow sales and advisory to existing and new clients. Identify opportunities and meet clients along with the relationship team.
• Advise business requirements for enhancing existing escrow capabilities, and work with product/IT department, audit, and risk teams to formulate the project plan, delivery schedules, testing, and implementation. Monitor project progress in all aspects from requirements conceptualization to implementation.
• Advise management and product teams of new market developments from all aspects.
• Visit clients and regulators on a regular basis and ensure their future needs are advised to management.
• Assist in the development of the escrow system along with enhancing the overall product offering, assisting in all activities related to escrow management.
• Ensure all customer applications and documentation are complete while coordinating with all departments to ensure agreed-upon turnaround times are met.
• Ensure coordination with all stakeholders, internal and external including regulators, to provide all required periodic reports and management information systems required by them.
• Ensure compliance with all audit, internal and external including regulators policies, regulations, and procedures with no deviation.