Senior EUC Support Engineer

Salary: $62.5 (OT 1.5 x OT 2.0)

North Melbourne | $62 per hour | Contract | Fully onsite

We are seeking an experienced Senior EUC Support Engineer to support a major workplace technology and device rollout based in North Melbourne.
This is a hands-on senior position providing onsite support, resolving escalated technical issues and ensuring the successful deployment of laptops, mobile devices and workplace technology. Strong Microsoft Intune experience is essential.

Key responsibilities

• Provide senior-level onsite EUC and desktop support.
• Configure and deploy laptops, iPhones, iPads and related peripherals.
• Manage device enrolment, configuration and compliance through Microsoft Intune.
• Support Windows 11, Microsoft 365, Azure AD/Entra ID and Windows Autopilot.
• Troubleshoot complex hardware, software, connectivity and device deployment issues.
• Resolve escalated incidents and service requests through ServiceNow or a similar ITSM platform.
• Maintain accurate asset, deployment and ticket records.
• Support workstations, printers, meeting rooms and audiovisual technology.
• Communicate clearly with users throughout deployments and issue resolution.
• Work closely with technical teams, project stakeholders and external vendors.
• Assist with site readiness, rollout activities and post-deployment support.
• Mentor and support other EUC team members where required.

Required experience

• Strong commercial experience in senior EUC, desktop or end-user support.
• Demonstrated Microsoft Intune experience is essential.
• Experience with Windows 11, Autopilot, Azure AD/Entra ID and Microsoft 365.
• Strong knowledge of device provisioning, SOE deployments and endpoint compliance.
• Experience supporting laptops, mobile devices and workplace technology.
• Previous involvement in a large-scale device rollout or migration project.
• Strong troubleshooting, customer service and stakeholder communication skills.
• Experience using ServiceNow or a comparable ITSM platform.
• Whiteglove provisioning experience will be highly regarded.
• A valid driver’s licence and flexibility to travel between sites when required.

This is a fully onsite role suited to a capable Senior EUC professional who is comfortable taking ownership of escalations while remaining actively involved in device deployment and hands-on user support.