Senior Executive / Assistant Manager, Community & Patient Relations #HYN

Key Responsibilities

• Manage patient feedback and related matters, including investigations, service recovery, coordination with patients and staff, drafting responses, and maintaining accurate records for reporting.
• Engage patients to gather feedback for service enhancement, facilitate service recovery efforts, and collaborate with staff to address concerns through Patient Focus Group sessions.
• Prepare reports, analyze patient feedback trends, and compile monthly compliments and feedback reports for senior management and relevant departments.
• Build and maintain positive relationships with doctors, patients, family members, and colleagues while serving as a key resource for patient relations matters.
• Develop content for the newsletter by identifying meaningful stories that promote service excellence and educate frontline staff.
• Work independently across multiple locations to organize campaigns and drive service improvement initiatives that enhance patient experience and service delivery.
• Perform additional duties and special projects as assigned by the Department Head or Managers.

Requirements

• Bachelor's degree with 2–3 years of experience in the healthcare or hospitality industry.
• Strong written and verbal communication skills in English; proficiency in local dialects or other major languages is an advantage for engaging a diverse patient population.
• Customer-focused with a confident, approachable personality and the ability to communicate effectively with stakeholders at all levels.
• Passionate about engaging with patients and frontline staff and leading on-the-ground campaigns and initiatives.
• Proficient in Microsoft Office applications; experience with SharePoint or other enterprise systems is an added advantage.
• Strong analytical skills with the ability to interpret data and perform statistical analysis to support reporting and service improvement.

How to apply:

Please send your resume to: ashley.loo@recruitexpress.com.sg

We regret to inform that onlyshortlisted candidates will be notified.

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