Senior Executive / Assistant Manager, Contact Centre Operations #HHL

Salary: Up to $5000
Location: Jurong East
Work hours: Monday – Friday, office hours

💼 Responsibilities

• Support daily contact centre operations and workforce planning
• Manage staff rosters and leave planning
• Monitor budgets, service standards and operational performance
• Conduct call and email audits
• Review staff performance and track improvement plans
• Resolve complex customer feedback and escalated cases
• Lead quality and service-improvement projects
• Prepare monthly performance reports for management

📝 Requirements

• Relevant experience in contact centre, customer service or operations management
• Experience supervising staff and managing service performance
• Strong stakeholder, problem-solving and communication skills
• Analytical and comfortable preparing operational reports
• Healthcare experience is advantageous

📩 Email your resume to alexgoh@recruitexpress.com.sg or Telegram @alexgohhl.

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Alex Goh Hock Leong
CEI No.: R1763413
Recruit Express Pte Ltd (Healthcare & Life Sciences)
EA Licence No.: 99C4599