Senior Executive/Assistant Manager (Outreach & Learning Spaces) – Library

[What the role is]

Plaque of Commendation (Gold) – NTUC May Day Awards 2026

Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025

The Straits Times Singapore’s Best Employers for 2024, 2025 & 2026

As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education. The mission of SP is as a polytechnic for all ages, we prepare our learners to be life ready, work ready, and world ready for the transformation of Singapore. Our vision is to be a caring community of inspired learners committed to serving with mastery.

[What you will be working on]

Responsibilities:

1) Develop and implement integrated communications, outreach and engagement strategies

• Develop and execute integrated communications, marketing and outreach strategies to promote AQR services, resources and learning spaces.
• Drive multi-channel campaigns, events and engagement programmes to increase awareness and participation among students and staff.
• Collaborate with academic schools and corporate units to pilot new outreach initiatives and strengthen cross-functional partnerships.
  

2) Manage social media and digital marketing

• Manage AQR's social media presence, including content planning, editorial calendar and campaign execution
• Create engaging short-form, video and visual content tailored to SP community
• Track and analyse campaign performance (e.g. reach, engagement, conversions) and refine strategies using data insights
  

3) Support AI-enabled communications and process innovation

• Identify and apply AI tools and digital solutions to enhance content creation, campaign effectiveness and workflow efficiency
• Pilot innovative, AI-assisted and personalised engagement approaches
• Contribute to AQR's digital and AI transformation efforts
  

4) Support operational delivery and user-facing services

• Assist in overseeing outreach and engagement operations to ensure smooth programme delivery
• Support logistics and administrative processes, including coordination of resources and schedules
• Support space maintenance to ensure safe and conducive facilities
• Provide user-facing support as needed, maintaining consistent service quality

[What we are looking for]

• Relevant tertiary qualifications in Communications, Marketing, Media, or related disciplines
• Relevant experience in communications, outreach, events coordination, content development, or customer service operations
• Familiarity with AI tools, digital content platforms, publicity workflows or design tools
• Experience supporting projects or working across multiple stakeholders is preferred

• Strong written and verbal communication skills, with the ability to tailor messaging to different audiences across digital and physical platforms
• Good organisational and coordination skills, with attention to detail and follow-through
• Creative, resourceful, collaborative and willing to learn
• Customer-oriented mindset with the ability to handle enquiries professionally
• Analytical and practical approach to problem-solving

Successful candidate will be offered a 2-year contract in the first instance.

If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.