Senior Executive - Call Center

• To ensure addressing the health concerns of the beneficiaries/customers by providing necessary explanations and giving necessary suggestions through a telemedicine platform and abiding by the guidelines stated, specific to the project catering to.

Duties and responsibilities

• Connect/communicate with customers on a daily/weekly/monthly basis via call/message to create specific and achievable goals that help them achieve their long-term goals related to Maternal health, wellness, and lifestyle.
• To connect/communicate with customers on a daily/weekly/monthly basis via call/message to monitor and explain the customers on the do’s & don’ts, Warning signs of/about pre & post-natal journey.
• Document customer interactions, including phone calls and messaging and tracking pre & post-natal health metrics.
• Create a feedback loop between customers, coaches, and Customer Support, Operations, and Product teams to help improve the customer and coach experiences.
• Work on creating content for relevant blog posts and content emails for our customers.
• Work on updating daily numbers in the excel sheet and publishing the EOD/weekly and monthly reports.

Authorities

• Make appropriate, timely and safe decisions on the management plan of the beneficiaries/customers.

Qualifications

• Education: M Sc Nutrition / Dietetics
• Skills & Abilities:
  • Passion for health and wellness industry
  • Stays up to date with current research and trends.
  • Organized, detail-oriented team player with an ability to multitask in a fast-paced environment.
  • Strong communication skills - writing, typing and phone.
  • Must be open to feedback and have a desire to continuously learn and grow.
  • Good computer proficiency - Proficiency in MS Office (Word, Excel and Power point)
  • Flexible to work in any shift.
  • Effective decision-making skills
  • Should be proficient in Hindi and English mandatory.

Experience: Minimum 1 years of experience in Maternity Health/Wellness/Diet Counseling