Senior Executive Call Center
Key responsibilities
Customer query resolution
Handle escalated customer queries related to online orders
Investigate issues and provide timely resolution
Take ownership of queries until closure
Order lifecycle management
Track and manage order status across systems
Ensure smooth handling of orders from placement to delivery
Maintain visibility of order updates and delays
Refunds and returns
Process refund requests and validations
Handle returns and reverse logistics
Ensure adherence to timelines and policies
Stakeholder coordination
Work with internal teams such as category, finance, and operations
Coordinate with external partners including delivery providers and vendors
Ensure faster resolution through effective collaboration
Operational excellence
Monitor resolution timelines and closure rates
Maintain high accuracy and attention to detail
Identify recurring issues and suggest improvements
Customer experience
Ensure clear and professional communication
Minimize escalations and complaints
Support high-volume operations efficiently
Eligibility criteria
- 1 to 2 years of experience in e-commerce or customer operations
- Strong performance track record
- Familiarity with order management systems is preferred
Preferred skills
- Strong communication skills
- Attention to detail
- Problem-solving ability
- Ability to manage high query volumes
- Good coordination and stakeholder management skills
Additional information
Job category: Enabling & support
Posting date: 06/26/2026
Location: Al Award Building Block A, Satwa, Jumeirah
Apply before: 07/31/2026
Degree level: Bachelor's degree
Job schedule: Full time