Senior Executive / Executive (Programme Management and Operational Support)

Main Duties and Responsibilities

Programme Management

Key contact person for assigned programmes to coordinate and ensure smooth delivery of all assigned programmes.
Ensure course materials are made available in a timely manner.
Provide prompt and accurate information and updates to students and relevant stakeholders.
Supporting Lecturers on admin matters.
Ensure valid FPS for all current students.
Release of Examination information to current students.
Monitor validity of student pass for international students.
Programme resource planning (Programme Schedules / Classroom Allocation).

Student Services

Organize and conduct orientation for new students.
Prepare and disseminate confirmed start classes / start term information.
Work closely with Country Managers to resolve student issues.
Process re-enrolment, re-exam, deferments, extensions, exemptions, programme transfer, withdrawal.
Monitor attendance of students, administer warning letters / exam barring letters and provide monthly reports.
Conduct regular class visits to understand student’s needs; engagement with parents / guardians to update on students’ progress.
Conduct module evaluation; focus groups; student surveys.
Support student on student portal, LMS and any other student support management system.

Data Management

Update and maintain student data in PSB Academy’s proprietary data management system.

Finance

Exams

Events Support

Others

Requirements

Diploma/ Degree In any discipline.
Prior experience in Private / Education Industry will be an added advantage.
Meticulous and self-motivated with strong organisation skills.
Possess good time management and administration skills.
Able to work individually and as a team player with customer-oriented mindset and good communication skills.
Able to work under pressure in fast-paced work environment.
Proficient in Microsoft Office applications.
May be required to work occasional evenings and weekends.

See also