Senior Executive
Summary
Oversee customer accounts to track overdue payments, resolve billing disputes, and negotiate payment plans while ensuring compliance with company policies and regulations.
- Monitor and track customer accounts to identify overdue payments.
- Contact customers through phone calls, emails, and written correspondence regarding outstanding invoices.
- Investigate and resolve billing disputes, payment discrepancies, and customer queries.
- Analyze aging reports and prioritize collection efforts based on risk and delinquency levels.
- Negotiate payment arrangements within company guidelines.
- Maintain accurate records of collection activities and customer communications.
- Collaborate with internal teams such as Accounts Receivable, Sales, Customer Service, and Finance to resolve payment issues.
- Prepare and present collection performance reports and account status updates to management.
- Escalate high-risk or severely delinquent accounts when necessary.
- Ensure compliance with company policies, legal regulations, and industry standards.
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- Monitor and track customer accounts to identify overdue payments.
- Contact customers through phone calls, emails, and written correspondence regarding outstanding invoices.
- Investigate and resolve billing disputes, payment discrepancies, and customer queries.
- Analyze aging reports and prioritize collection efforts based on risk and delinquency levels.
- Negotiate payment arrangements within company guidelines.
- Maintain accurate records of collection activities and customer communications.
- Collaborate with internal teams such as Accounts Receivable, Sales, Customer Service, and Finance to resolve payment issues.
- Prepare and present collection performance reports and account status updates to management.
- Escalate high-risk or severely delinquent accounts when necessary.
- Ensure compliance with company policies, legal regulations, and industry standards.
Graduate with 2-3 years of experience