Senior Executive, Operations Support (Digital Transformation)
To support and coordinate User Acceptance Testing (UAT) activities for new products, system enhancements, and digital initiatives. The role is responsible for preparing test scenarios, coordinating testing activities, tracking issues, and ensuring testing is completed and documented before deployment.
Functional (job responsibilities)
upport UAT activities from planning through deployment.
Review UAT requests and understand business requirements with users, BA, PD, and ISD teams.
Prepare test plans, test scenarios, test cases, and test data.
Execute or coordinate UAT activities with business users.
Track testing progress, defects, and issues.
Follow up with relevant teams on issue resolution and retesting activities.
Ensure testing results and supporting evidence are properly documented.
Obtain user sign-off and approval before deployment.
Support deployment and post-implementation validation activities.
Maintain testing records, approvals, and project documentation.
Identify and suggest improvements to testing processes and practices.
Education/Qualification
Bachelor's Degree in Business, Insurance, Finance, Information Technology, Computer Science, or related field.
Experience/Requirements
Minimum 3-5 years of experience in Takaful/Insurance operations, UAT, system support, or related roles.
Experience in new product implementation, system enhancement, or digital projects is an advantage.
Knowledge
Good understanding of:
Takaful/Insurance Operations.
Business processes and workflows.
Regulatory and compliance requirements.
UAT preparation, execution, and sign-off processes.
IT Skills
Familiarity with Jira or similar testing tools.
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Skills & Competencies
Good communication and coordination skills.
Strong analytical and problem-solving skills.
Good documentation and reporting skills.
Able to work independently and manage multiple tasks.
Good teamwork and stakeholder management skills.
Experience in audit documentation and compliance is an added advantage.