Senior Experience Designer
Posted Updated
Summary
BOQ Group is hiring a Senior Experience Designer in Sydney to shape future-state customer experiences across physical and digital channels. Day to day this means running research and Human-Centred Design workshops, synthesising customer insights, and designing end-to-end journeys across the group's brands.
About the Role We are looking for an experienced customer experience practitioner who can combine research, insight, journey design and Human-Centred Design to shape future-state experiences across physical and digital channels. You will define customer and business problems, develop strategic recommendations, facilitate workshops, synthesise research and design end-to-end journeys that improve customer and business outcomes. Working across BOQ Group brands, you will translate customer insight,…