Senior Experience Strategist (Hybrid)

Overview: As a Senior Service Designer on the M&T Experience Design & Innovation team, you will lead the design of service and touchpoint experiences within the Commercial Bank. Primary Responsibilities: Lead team members dedicated to one or more opportunity spaces; connect to broader experience vision. Ideate and conceptualize service concepts aligned to strategies defined by product and workstream leads and provide recommendations for implementation. Lead cross-functional teams in design w…