Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facility Manager of the our regional account responsible for all account operation, client management, financial performance, organic growth. We are seeking an experienced and strategic Senior Facilities Manager to lead the facility management operations for the our key client. In this critical role, you will be responsible for ensuring the seamless operation, maintenance, and optimization of the building’s physical assets and services. You will act as the primary point of contact for the client, driving service excellence, operational efficiency, and compliance with health, safety, and environmental standards.

The ideal candidate will possess strong leadership skills, deep technical knowledge of building systems, and a proven track record in managing high-profile commercial or institutional properties.

Key Responsibilities

1. Operational Excellence & Service Delivery

• Oversee day-to-day facility operations, including hard services (HVAC, electrical, plumbing, fire life safety) and soft services (cleaning, security, landscaping, waste management).
• Ensure all facilities operate at peak performance levels, minimizing downtime and maximizing asset lifecycle.
• Implement and monitor Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs) tailored to the NDB Project’s specific requirements.
• Manage vendor performance through regular reviews, KPI tracking, and service level agreement (SLA) enforcement.

2. Client Relationship & Stakeholder Management

• Serve as the single point of accountability for the client regarding all facility-related matters.
• Conduct regular meetings with client stakeholders to review performance, address concerns, and identify opportunities for value-add services.
• Prepare and present monthly/quarterly business reviews (QBRs), highlighting key metrics, financial status, and strategic initiatives.
• Proactively manage tenant/occupant experience, ensuring a safe, comfortable, and productive environment.

3. Financial Management & Budgeting

• Develop and manage the annual operating budget (OPEX) and capital expenditure budget (CAPEX) for the NDB Project.
• Monitor expenses against budget, identifying variances and implementing corrective actions as needed.
• Drive cost-saving initiatives without compromising service quality or safety standards.
• Review and approve vendor invoices, ensuring accuracy and alignment with contracted rates.

4. Health, Safety, Environment & Compliance (HSE)

• Ensure full compliance with local regulations, industry standards, and JLL’s global HSE policies.
• Lead risk assessments, audits, and inspections to identify and mitigate potential hazards.
• Manage emergency preparedness drills and response plans.
• Maintain accurate records of certifications, permits, and regulatory filings.

5. Team Leadership & Development

• Lead, mentor, and develop a team of facility engineers, supervisors, and administrative staff.
• Foster a culture of safety, accountability, and continuous improvement.
• Manage rostering, training, and performance evaluations for direct reports and subcontracted staff.

6. Sustainability & Innovation

• Implement sustainability initiatives to reduce energy consumption, water usage, and carbon footprint.
• Leverage technology (e.g., CMMS, IWMS, BMS) to optimize operations and data-driven decision-making.
• Stay updated on industry trends and best practices to introduce innovative solutions to the NDB Project.

Qualifications & Requirements

Education & Experience

• Bachelor’s degree in Facility Management, Engineering (Mechanical/Electrical), Business Administration, or a related field.
• Minimum of 8–10 years of experience in facility management or hotel operation, with at least 3–5 years in a senior leadership role.
• Experience managing large-scale commercial complexes, corporate headquarters, or institutional buildings is preferred.
• Prior experience in the IFM industry is highly desirable.

Technical Skills

• Understanding of building systems (HVAC, Electrical, Mechanical, Fire Life Safety).
• Proficiency in Computerized Maintenance Management Systems (CMMS) and Integrated Workplace Management Systems (IWMS).

Soft Skills

• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, vendors, and internal teams.
• Strong problem-solving and decision-making abilities under pressure.
• Proactive, self-motivated, and results-oriented.
• High level of integrity and professionalism.

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.