senior facilities services manager (Seattle, WA)
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Now Brewing - senior facilities services manager (Seattle, WA)! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
The senior facilities services manager maintains and enhances conditions across a portfolio of coffeehouses while providing strategic leadership, operational expertise, and organizational support. This role leads a team of facilities services managers, partners closely with Seattle Support Center teams, and serves as a subject matter expert for facilities maintenance, capital planning, supplier management, and operational excellence initiatives. Through leadership, collaboration, and effective stewardship of resources, this role enables Operations to deliver The Starbucks Experience while maintaining brand standards across an assigned region. This role combines people leadership, operational excellence, strategic planning, and subject matter expertise to ensure Starbucks stores operate safely, reliably, and consistently while enabling an exceptional partner and customer experience.
As a senior facilities services manager, you will…
Leadership & People Development
- Lead, coach, and develop up to three facilities services managers, fostering a culture of accountability, operational excellence, and partner development.
- Provide guidance, mentorship, and performance management to ensure consistent execution of facilities strategies and priorities.
- Build organizational capability through coaching, succession planning, talent development, and knowledge sharing.
Strategy & Business Management
- Present business metrics, status updates, timelines, KPIs, and strategic recommendations to influence partnership, Operations ownership, and leadership decision-making.
- Identify and implement solutions for complex operational and facilities challenges while balancing risk, cost, customer impact, and business priorities.
- Act as a trusted advisor and subject matter expert for facilities operations, maintenance programs, store condition, supplier performance, and capital investment strategies.
Facilities Operations & Financial Management
- Forecast, execute, and oversee Repair & Maintenance and Facilities Capital investments within budget tolerance while ensuring alignment with store condition strategies and SOX compliance requirements.
- Oversee a portfolio of 80+ coffeehouses, ensuring safe, reliable, and brand-right environments.
- Manage an annual capital plan of $2.0M+ and an annual expense plan of $6.0M+, driving effective prioritization and investment decisions.
Subject Matter Expertise & Organizational Support
- Serve as a Facilities subject matter expert for SSC partners, Operations leaders, and cross-functional teams.
- Partner with SSC teams to support the development, implementation, and continuous improvement of facilities programs, enterprise projects, pilot programs, standards, SOPs, and strategic initiatives.
- Represent Facilities Services in cross-functional forums and influence enterprise-wide decisions related to maintenance, asset management, supplier performance, capital planning, and operational readiness.