Senior Failure Analysis Specialist
JOB DESCRIPTION:
The Senior Failure Analysis Specialist leads complex investigations of product returns and drives quality improvements across the organization. This position manages escalated RMA cases and collaborates with cross-functional teams to resolve recurring product issues and implement corrective actions. The role requires strong analytical skills, effective leadership, and the ability to influence continuous improvement throughout the quality process.
WORKING PROCEDURES:
- Lead root cause investigations for high-impact or recurring RMA cases and internal failures
- Work with engineering and quality teams to develop and implement solutions for long-term corrective actions.
- Present findings and recommendations to management and other stakeholders
- Coordinate with engineering, quality, and manufacturing on product improvement initiatives
- Coordinate the documentation and reporting of all analysis activities and outcomes
- Contribute to supplier quality improvement by sharing insights from field returns
- Be able to complete any tasks in lower analysis jobs
DIRECTION OF OTHERS:
- Coordinate with production to identify and address testing requirements
DIRECTION RECEIVED:
- Works under normal supervision. Will take direction from engineering and quality teams for routine assignments.