(Senior) Field Application Engineer

Job Description:

• Thoroughly understand and present company's product offering and vision
• Project management, competitor analysis, technical appreciation and ability to relate to the customer needs.
• Asia customer support, with occasional traveling.

The following ability is the key to the success of our FAE:

• Help customers optimize their performance and meet their technology and business requirements while overcoming challenges.
• Educate customers on best practices, useful features, and opportunities to optimize performance.
• Work diligently with the customer’s technical teams to troubleshoot and resolve software and hardware issues, replicating customer environments and network problems as needed.
• Collaborate closely with the Sales and R&D teams to develop effective account strategies.
• Use customer feedback and insights to improve product materials, technical best practices and technical materials.
• Provide feedback to Product Management teams and R&D.
• Serve as the customer advocate for timely resolution of issues and facilitate communication between customers, and internal support team.
• Act as primary customer advocate from a technical perspective, attending calls or contacting support as needed for remote help/troubleshooting