Senior Field Laboratory Representative (AZ)

Our Company

Dominion Diagnostics is the premier provider of comprehensive clinical quantitative urine and blood drug testing, medication monitoring, and support services nationwide. Serving hundreds of clients in a variety of medical specialties, we provide actionable information to improve patient care and medical outcomes in the treatment of Chronic Pain and Addiction Medicine.

Our Core Values

Integrity

Accountability

Accuracy

We have several employee recognition programs and were awarded Best Places to Work in RI for the past 4 years in a row prior to being recognized as a Great Place to Work for the third consecutive year in March 2026. As well as Great Place to Work in Health Care for 2024 and 2025.

Excellent Benefits:

Our comprehensive benefits package includes medical, dental, and vision coverage; a 401(k) plan with an employer match, paid time off; employer-paid life and disability insurance with additional buy-up coverage options; tuition and continuing education reimbursement; and other voluntary benefits such as Pet Insurance. In addition, an annual bonus may be paid to eligible employees based on organizational and individual performance. This position is bonus eligible! Employees and their family members have full access to our Employee Assistance Program, which includes resources for work/life solutions, such as one free legal consultation and referrals for emotional support/counseling.

Dominion Diagnostics provides all technical staff with free access to a comprehensive library of continuing education classes through MediaLab. MediaLab’s P.A.C.E approved continuing education credits are accepted by ACSP, AMT, and all licensure states.

Tired of working in a hospital and having to rotate major holidays? Dominion is closed for all major Holidays (Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas & New Year’s Day). No more hoping you don’t have to work while family and friends are celebrating. At Dominion, you’re more than just a number. Come be part of a team that sets the industry standard!

Location and Hours:

This opportunity is to work full-time within the Phoenix and Prescott, AZ area (must be able to travel to both cities). Hours vary daily but must be available Monday through Friday between the hours of 7:00am-6:30pm.

About the Role:
Be part of a team that makes a difference! Dominion Diagnostics is a nationally acclaimed industry leader in the world of innovative laboratory science. Our expertise includes comprehensive urine toxicology testing, chemistry, hematology, serology, infectious disease, and immunology. Our in-house research and development team keeps Dominion on the leading edge of proprietary assay development. Whatever your professional laboratory interests are, we offer an avenue to pursue them.

The Senior FLR will report directly to the Field Operations Manager and will assist in overseeing the supervision of the collectors, perform site visits on a rotating basis, provide on-site training and re-training, support the Field Manager with on-boarding new collectors and serve as a floating support to obtain specimens when necessary to ensure coverage.

Essential Responsibilities:

• Manage a team of Field Laboratory Representatives (FLR) which includes recruiting, hiring, training; scheduling, performance management, and oversight of performance at client site.
• Responsible for thorough training of staff including on-boarding and initial training on expectations surrounding compliance, HIPAA and the core job functions of the position.
• Create and maximize weekly staff schedule to fulfill client needs - ensuring efficient usage of staff hours and minimizing overtime.
• Responsible for the daily oversight of assigned staff in accordance with company policies and applicable laws, including physically visiting all assigned staff accounts on a regular rotation to ensure adequate oversight and customer satisfaction.
• Lead by motivating, inspiring, and coaching team to successful performance within their roles.
• Arrange or personally provide coverage for staff absences and vacancies.
• Partner with Sales Team on new account implementation for accounts with staff which includes attendance at client in-service and attending first time obtaining specimens.
• Maintain open communication with staff, supervisor and all departments as needed. Provide weekly reporting to direct supervisor.
• Ensure adherence to the Dominion Diagnostics Corporate Compliance Program.
• Provide the highest quality of service to our clients on a daily basis.
• Alongside the Director of Field Operations Manager/Supervisor, plan and assist in presenting annual refresher training on FLR processes, procedures, and compliance guidelines for your assigned team.
• Review FLR expense and mileage reports.
• Review weekly FLR timecards for accuracy.