Senior Field Service Engineer
Description
POSITION SUMMARY:
The Senior Field Service Engineer is responsible for providing site services to clients, including supervision of equipment and system installations, start-ups, commissioning, troubleshooting, media and membrane loading, client equipment reviews, general maintenance and repair of water treatment equipment, training and support of Field Service Engineers and Technicians, and site water audits. This role requires strong knowledge of the mechanical and electrical operation of water treatment equipment, including pumps, filtration, membrane-based systems (RO, UF, NF), chemical injections, and ion-exchange. Reporting directly to the Director of Operations for Rental & Service, the Senior Field Service Engineer ensures reliable client services while supporting the company’s overall goals and objectives.
DUTIES AND RESPONSIBILITIES:
- Provides onsite and offsite equipment installation, service, start-up, commissioning, testing, and training for various types of water treatment equipment within general industry.
- Support field service goals, ensuring timely equipment start-ups and cost control for onsite time and materials required to complete field projects.
- Supports the Production Manager in Loves Park, IL by providing equipment and operational technical assistance with refurbishments, build-outs, rental returns, and testing of equipment for delivery or storage.
- Maintains and operates all tools and hardware required for field service calls, and ensures proper use of company vehicles, tools, and related equipment.
- Operate rental or company vehicles, requiring a valid standard driver’s license.
- Promotes and supports a safe workplace by following the company’s safety program and complying with OSHA regulations as well as State of Illinois requirements for shop manufacturing and production operations.
- Participate in training Field Service Engineers and Field Service Technicians to ensure successful equipment start-ups across all WaterSurplus equipment systems.
- Other duties as assigned.