Experienced Service Technician
POSITION TITLE: Senior Field Service Technician/ HVAC Software Technician
OVERALL OBJECTIVE:
Successful candidate will be responsible for troubleshooting and repair HEATPUMP system problems at the customer facility. The successful technician will demonstrate CTI’s breadth of knowledge in the HVAC controls industry. Duties include programming HEATPUMP control systems according to specs, reading mechanical blueprints, providing customer training; field start-up; and, technical support to field technicians.
ESSENTIAL FUNCTIONS:
Controls/HVAC/Mechanical Preventive Maintenance Agreements
Monitor HVAC equipment for proper operation and settings per OEM minimum requirements
Perform electro-mechanical maintenance on HVAC equipment and controls
Accurately diagnosis and troubleshoot HVAC systems
Accurately document all work performed and parts used on service work orders via Service TRAC software. Service TRAC software shall be synchronized with the CTI server daily.
Explain work performed to customer and obtain customers’ approval prior to departure
Work with minimal supervision
Respond to 24/7 emergency service calls as needed
Maintain Vehicle stocking levels
Perform cycle counts on vehicle inventory bi-annually (November and May)
Maintain vehicle cleanliness inside and outside
Responsible for reporting vehicle maintenance needs to direct supervisor and fleet manager
Accurate recording of time on corporate time sheet via Service TRAC software
Document diagrammatic changes to operation and maintenance manuals
Perform digital controller programming to achieve sequence of operations detailed by project specifications.
Commission and verify proper functionality of field controllers on assigned projects.
Complete programming requirements for specific projects
Perform graphical programming for customer computer interfaces for various product lines.
Ensure that customer satisfaction is always 100%.
Interact with customers and contractors as required.
Provides assistance to others as needed
Maintains computer hardware, software, and licenses as required to assure properly operating equipment.
Proactively work in a safe manner in the context of performing the functions of your position.
NON-ESSENTIAL FUNCTIONS:
Perform other duties as assigned.
Provide on-the-job-training to field service technicians when required
This description is not intended to be a complete statement of the position, but rather to act as a guide to the general work to be performed.
JOB STANDARDS/OTHER:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent’s successful performance will reflect a high level of enthusiasm to work within a team environment in a constantly improving organization. The incumbent’s successful performance will also reflect the ability to organize and prioritize work flow and meet established deadlines. Employee must maintain confidentiality of customer information. Employee must be consistent and accurate in the execution of policies and procedures. Must have the ability to establish and maintain good relations with his or her coworkers and external customers. Experience that includes all aspects of HEATPUMP /Building Automation Controls is necessary. A highly motivated self-starter with exceptional communication, leadership and computer skills (TCP/IP, Photoshop, XML, MS Windows, Java, Visio and AutoCAD) is required.
WORKING CONDITIONS:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The incumbent will travel to job sites as dispatched and work outside of the office. She/he will use a personal computer and various types of communication equipment frequently. Hours of work are consistent with normal working hours, with some flexible scheduling required as requested by the customer.
MINIMUM QUALIFICATIONS AND/OR EXPERIENCE:
A qualified candidate will have a Bachelor of Science degree, or a related field experience, preferably Mechanical or Electrical fields. In lieu of a college degree, minimum of (5) years of field/design experience will be acceptable.
Excellent communications skills, both verbal and technical writing.
Ability to plan, prioritize and meet deadlines within specified time constraints.
Must have at good understanding of boilers, chillers, and air-handling units, electrical equipment, motors and other HVAC equipment and their use. Ability to lift up to 75 pounds. Good interpersonal skills required. Must have valid driver’s license and clean driving record.
Mandatory requirements
EPA Universal 608 certification
NH Gas Fitters License
Minimum of two (2) Skills are required from this category,
AX Certification or equivalent experience
Niagara R2 Certification or equivalent experience
Honeywell Certification or equivalent experience
Johnson Certification or equivalent experience
WPT Certification or equivalent experience
Alerton Certification or equivalent experience
Niagara R2 Certification or equivalent experience
Network 8000 Certification or equivalent experience
Optional certifications below are a plus:
Pneumatic controls
NORA Certified or CTAP certified
Variable Speed Drive Certified
Or any other DDC control programming software