Senior Food and Beverage Attendant

Job Purpose:
To ensure the seamless operation of catering services while upholding the highest standards of food and
beverage service and hospitality within Qatar Airways Lounges. This role plays a critical part in delivering an
exceptional customer experience by supporting day-to-day lounge activities, responding to customer needs,
maintaining hygiene and safety standards, and guiding junior staff. The position involves operational
leadership, service consistency, and contribution to a culture of excellence.

Operations:

▪ Execute and oversee daily lounge operations in line with Standard Operating Procedures (SOPs) to
ensure consistent service standards.
▪ Support the Food and Beverage team by anticipating customer needs and delivering prompt, personalized
service.
▪ Attend and lead daily team briefings, distribute tasks effectively to Food and Beverage Attendants, and
ensure alignment with lounge service goals.
▪ Ensure adequate availability of cutlery, beverages, and food stock based on forecasted customer volumes
and lounge capacity.
▪ Monitor buffet displays and à la carte offerings to ensure timely replenishment and presentation quality.
▪ Conduct spot checks on food temperatures, cleanliness, and customer touchpoints to maintain compliance
with hygiene standards.
▪ Manage and resolve customer feedback or complaints in a professional manner to ensure satisfaction and
loyalty.
▪ Coordinate with culinary, housekeeping, and facility teams to ensure smooth lounge operations and
immediate response to service issues.
▪ Maintain a high level of attentiveness to customers at all times, proactively offering assistance, refills, or
alternatives.
▪ Ensure VIP, First and Business Class travelers are familiarized with airline loyalty programs and service
preferences are adhered to in accordance with the premium service protocols.
▪ Maintain accurate records of inventory consumption, wastage, and requisitions for operational
transparency.
▪ Assist in training new Food and Beverage team members on service standards and customer interaction
protocols.
▪ Perform opening and closing duties for lounge areas including setup, system checks, and cleanliness
verification.
▪ Support the Lounge Supervisor with monitoring and enforcing service timing standards to ensure quick and
efficient delivery, especially during peak traffic periods.
▪ Support the Lounge Supervisor with ensuring that lounge ambiance (lighting, music, scent, temperature)
aligns with brand guidelines and enhances customer comfort.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellent results across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down because of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community