Senior Forward Deployed Engineer

Role Overview

We're looking for an experienced and curious Senior Forward Deployed Engineer to join our team. You will serve as the technical vanguard for our largest and most sophisticated customers — deploying Ciroos in enterprise ecosystems, solving real-world production engineering bottlenecks, and translating operational pain into product leverage.

What You Will Do

Implement and optimize our AI SRE Teammate to meet the needs of our customers in production and pre-production environments. Proactively monitor customer deployments to ensure that our customers get the best out of the product.

Why It Might Be a Fit

You'll work closely with our product and engineering teams, and our customers, to ensure our AI SRE Teammate delights our customers. You'll be responsible for the availability, operational performance, emergency response, and support for our service that is currently deployed in multiple enterprise production environments.

Requirements

• Customer obsessed: Deep empathy for customers in operational roles such as yours (SREs, ITOps, and DevOps) with a passion to reduce their toil and innovate on their behalf, and always willing to go the extra mile to delight customers.
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• At least 6 years of experience in Site Reliability Engineering, DevOps, or a similar operational role, including technical leadership or end-to-end ownership of customer-facing delivery.
• Strong proficiency in at least one programming language (e.g., Python, Go, Java).
• Extensive experience with cloud platforms (AWS, GCP, or Azure).
• Solid understanding of Kubernetes, infrastructure as code tools (e.g., Terraform, CloudFormation, Ansible), and CI/CD pipelines.
• Intimately familiar with Generative AI, ML concepts and technologies. You must be actively using AI tools to drive your own personal productivity.
• Strong hands-on experience with observability tools (e.g., Dynatrace, Datadog, Prometheus), ITSM/ticketing systems (e.g., ServiceNow), and incident management/response systems—including integrating and mapping data between them.
• Excellent problem-solving and analytical skills to diagnose complex systems systematically, including comfort writing and debugging alert-correlation logic, normalization rules, and regular expressions against messy real-world alert data.
• Strong written and verbal communication skills with a collaborative mindset.
• Track record of independently owning enterprise implementations end-to-end—not just contributing tasks within a larger delivery team—including managing timelines and deliverables, driving daily/weekly customer syncs, and producing executive-facing status updates and SLA documentation, with strong customer outcomes and minimal execution drift.

Benefits

• Comprehensive medical, vision, and dental benefits.
• 401k plans and commuter benefits.
• Free lunches, snacks, and top-of-the-line espressos!
• Equity that could change your life, not just look nice on paper.
• QSBS eligibility for US employees