Senior Functional Consultant, AI/ML Implementation

The Functional Consultant will be the primary point of contact for customers on all functional requirements related to contract intelligence, legacy contract migration, and AI-driven analytics implementations. This role requires a strong understanding of Contract Lifecycle Management (CLM), data migration, and AI-powered contract analytics solutions. The consultant will work closely with customers to define business outcomes, configure solutions, improve extraction accuracy, and ensure successful adoption of Icertis AI/ML products. The primary goal is to earn customer trust by providing expert guidance, translating business requirements into scalable solutions, and delivering measurable business value throughout the implementation lifecycle.

• Drive execution of Icertis AI/ML product implementations for enterprise customers in accordance with Icertis implementation methodology, within the agreed scope, schedule, and effort.
• Lead discovery workshops to understand customer objectives, contract portfolios, data sources, business processes, and reporting requirements.
• Conceptualise and design best-of-breed solutions that address customer business objectives through AI-powered contract intelligence and analytics.
• Gather, document, and analyse functional requirements, use cases, business rules, and success criteria.
• Configure Prompts and validate AI-driven extraction, classification, clustering, and analytics capabilities to meet customer expectations.
• Collaborate with customers to define attributes, clauses, contract relationships, validation approaches, and migration acceptance criteria.
• Execute functional testing, validation exercises, user acceptance testing, and remediation activities to improve overall solution accuracy.
• Analyse large contract repositories and identify trends, risks, obligations, metadata, and business insights through AI-powered solutions.
• Partner with Product, Engineering, Data Migration, Prompt Engineering, and Customer Success teams to ensure successful project delivery.
• Provide quality assurance and functional support across multiple customer engagements.
• Conduct customer demonstrations, training workshops, knowledge transfer sessions, and go-live readiness activities.
• Contribute to consulting capability development, reusable assets, implementation accelerators, and best practices within the Professional Services organisation.
• Provide product feedback and implementation insights that help shape future product enhancements and roadmap priorities.

• 4+ years of experience in enterprise software consulting, business analysis, CLM, procurement, legal technology, or related domains.
• Strong understanding of contract lifecycle management, contract operations, or document-intensive business processes.
• Experience facilitating customer workshops, gathering business requirements, and translating business needs into solution recommendations.
• Excellent communication and presentation skills, with the ability to engage business and executive stakeholders.
• Proven ability to manage multiple workstreams and collaborate across customer, product, and delivery teams.
• Strong analytical and problem-solving skills with a focus on delivering business outcomes.
• Experience supporting software implementations, migrations, or transformation initiatives.
• Ability to work independently in a fast-paced, customer-facing environment.
• Strong stakeholder management and relationship-building skills.
• Bachelor's degree in Business, Law, Management, Information Systems, or a related field.

Preferred Qualifications

• Experience with Contract Lifecycle Management (CLM) platforms.
• Familiarity with contract migration, data quality, or business process transformation projects.
• Knowledge of legal, procurement, sales, or compliance functions.
• Experience working with global enterprise customers.
• Consulting or customer success experience within SaaS or enterprise software organizations.