Senior GBS Transformation Manager (m/f/n)

We are looking for a Senior GBS Transformation Manager (m/f/n) to join our client’s team.

The person in this position will drive strategic transformation and operational excellence across the end-to-end Supply Chain organization, partnering with senior leaders and global teams on initiatives spanning planning, procurement, manufacturing, logistics, and customer service. Key responsibilities will include identifying opportunities for improvement, leading large-scale transformation programs, and ensuring the sustainable adoption of new processes, technologies, and ways of working. This person will play a key role in shaping the future of the Supply Chain function, with a focus on efficiency, agility, digitalization, and overall business value creation.

Requirements:

• 10+ years of experience leading end-to end business transformation programs within GBS, SSC, or BPO environments.

• Strong expertise in Supply Chain and Order-to Cash (O2C) processes, with a proven track record of driving operational improvements.

• Proven experience managing large-scale, cross-functional transformation projects in complex, international organizations.

• Strong project governance, stakeholder management, and executive communication skills.

• Ability to analyze business processes, design future-state operating models, and deliver sustainable transformation initiatives.

• Professional proficiency in English (C1/C2) and excellent presentation and facilitation skills.

• Bachelor's or Master's degree in Business, Supply Chain, Operations, or a related field

• PMP, PRINCE2, or Lean Six Sigma certification is an advantage.

Tasks:

• Lead end-to-end delivery of GBS transformation projects in area of Supply Chain & Order To Cash (10+ years of experience).

• Define project scope, objectives, success criteria, and key deliverables in collaboration with senior stakeholders.

• Develop comprehensive project plans, including timelines, milestones, resource models, and budget requirements.

• Manage program governance including progress tracking, reporting, risk mitigation, and milestone delivery aligned with PMO standards.

• Prepare business processes for transformation by assessing current state, identifying improvement opportunities, and documenting future-state requirements.

• Identify potential project risks and issues, develop mitigation strategies, and execute structured risk-response plans.

• Act as an escalation point for project-related issues, ensuring timely and effective resolution.

• Build strong relationships with senior leaders across local business units, countries, and GBS hubs to ensure alignment and engagement.

• Facilitate clear, timely, and transparent communication between key stakeholder groups at all stages of the project lifecycle.

• Present project updates, status reports, and performance insights to senior management and executive stakeholders.

• Facilitate clear, timely, and transparent communication between key stakeholder groups at all stages of the project lifecycle.

• Present project updates, status reports, and performance insights to senior management and executive stakeholders.

Our offer:

• Form of cooperation: B2B signed with SHIMI

• Budget: 250-280 PLN/h

• Start date: ASAP

• Set-up: hybrid, 2 days per week in the office in Łodź