Senior Group Benefits Administrator

Company: CLIC
Department: Group Benefits
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Client Services team aspires to create a seamless and personalized client experience. Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow. We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

In this role, you must comprehend Group Benefits, multiple systems, various administration types, product offerings, customized plan designs, and contracts. Precise and efficient group/account/member setup across three systems is required due to the unique factors in the plan offerings. This includes problem solving beginning with understanding the requirements, available options, and workarounds to ensure the intended outcome is achieved. You’ll serve as second-level support to resolve questions for issues escalated by Group Client Service Centre and action reporting outlining incorrect records including those that are completed through the Upload. You will provide direction and advice on New Sales and Amendments. Additionally, you will be the central point of problem resolution, overseeing issues for Group Benefits Teams and external clients.

How you will create impact:

• Comprehend Group Benefits, various administration types, product offerings, and contracts to accurately setup group/account/member records across three systems with unique factors in plan designs.
• You are responsible to problem solve, understand, and explain customized Group Benefit plans, available options, and workarounds to ensure a seamless integration of the members into our systems, ultimately achieving the intended outcome.
• Provide direction and advice on the requirements of New Sales, and amendments to ensure technical compatibility with the administration and claims paying systems along with investigating missing or conflicting information.
• Correspond with clients to solution and resolve member coverage errors while fully understanding current system limitations, providing client education. Determine and solution financial impacts to both the client and Cooperators.
• Collaborate with Disability Case Managers to determine waiver referrals. Collaborate with Group Medical Underwriting to approve or decline applications.
• Central point of problem resolution, overseeing issues for Group Benefits Teams and external clients.
• Provide knowledge and expertise on the interpretation of eligibility guidelines and processes.
• Apply Lean principles to increase productivity and decrease wait times to provide exceptional customer service.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• 3 years of experience in Group Benefits
• Post-secondary education in Business Administration or other related discipline
• GBA Designation or working towards GBA, CEBS or other service-related designation is considered an asset

What you need to know:

• Detail oriented work that requires continuous mental concentration for extended periods of time.
• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Volunteer opportunities to give back to your community.​

Expected salary range $50,280 - $83,800 ​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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