Senior Helpdesk Engineer (SA)

Purpose of Position As a Senior Helpdesk Engineer (L3), you are the highest technical escalation point on our service desk. You take ownership of our most complex technical challenges. Working across our full technology stack, you apply expertise to resolve escalated incidents, Beyond the everyday, you work to raise the technical standard of the service desk & client’s tech, you’ll also have the opportunity to mentor junior engineers, build knowledge-based articles, drive problem management ini…