Senior Host

About Viya:

Viya is the UAE’s leading golf and hospitality management group, operating a portfolio of championship golf courses, award-winning restaurants, premium leisure and recreation facilities, innovative entertainment concepts, and digital platforms. Since launching Emirates Golf Club in 1988, the region’s first all-grass course, the group has expanded to include Dubai Creek Golf & Yacht Club, Jumeirah Golf Estates, Yas Links Abu Dhabi, Saadiyat Beach Golf Club, Yas Acres Golf & Country Club, Topgolf Dubai, Tiger Strikes, and recreation brands such as Viya Fit and Viya Padel.

As part of wasl Hospitality & Leisure, Viya is recognised as a guardian of golfing heritage and a leader in modern hospitality. Its operations are underpinned by the Viya App, a loyalty-driven platform that integrates bookings, rewards, and spendable benefits across the portfolio. Dedicated to innovation, sustainability, and excellence, Viya connects communities to extraordinary experiences and continues to shape Dubai and the UAE as global destinations for sport, leisure, and lifestyle.

SENIOR HOST / HOSTESS

Department : FRONT OFFICE

Reports To : HOSPITALITY MANAGER

ASSISTANT HOSPITALITY

Supervises : NOT APPLICABLE
(Responsible For)

Purpose and Scope of Position:

The Senior Host/Hostess is focused on ensuring best-in-class hospitality is provided to our guests in the lobby at Topgolf. They work side by side with Check-in Associates and behave as the example of what’s expected at Topgolf. Namely, using our Core Values – Fun, One Team, Excellence, Edgy Spirit and Caring with our team members and taking care of our Guests.

Main Duties:

(Job Related Duties)

To ensure all pre shift duties are completed.
Ensure all reservations are in the system
Ensure the front desk has a working, charged radio for the shift
Check the Guest runners are set up and able to communicate
Ensure Check-in have an up to date pre-shift with Events names and locations
Identify wait or no wait status of Venue
To provide outstanding Guest service with hospitality while quickly moving Guests into their bays to improve bay turn times and reduce wait times.
To greet Guests with a Wide Open Welcome
To populate waitlist manager with member/non-member details
To explain bay preferences and select efficiently.
To ensure to capture guests needs such as two bay parties
To ensure VIP guests and platinum members are given VIP treatment
To find out the occasion and for special occasions pass the information on to the Manager on Duty so we can create a moment that matters
When on a wait, ensure clear communication with the bay planner to ensure Guests receive accurate wait time quotes.
Senior Host/Hostess Associates will be able to work across all stations in the Lobby if needed. They assume responsibility for a smooth Guest Journey from the Welcome at the door, through to handing over a guest to a Bay Host in the bay.

To be aware and demonstrate Topgolf Mission, Vision and Core Values. Will be responsible to apply the 4 Service Targets throughout serving internal and external customers.

2. Ancillary Duties:

In line with the Club’s strive for continuous improvement, you may be requested to participate in various extra activities contributing towards individuals and organizational growth.

Represent the department or a group in various committees, such as the Staff Committee, Green Theme (environmental), Food Committee, Sport Committee or projects. Be trained as a Fire Marshall or First Aider.

3. Quality Responsibilities:

Aware of Dubai Golf Mission, Vision and Values. Will be responsible to apply the 4 Service Steps throughout serving internal and external customers.

4. IT Security Awareness:

Read, Understand and comply with all applicable Information Security Policies and Procedures of wasl DG.
Co-operate, co-ordinate and share information with Internal/External Audit teams as appropriate and applicable.
Attend Information Security Awareness sessions conducted by the wasl IT Department.
All Information Security breaches, events, weaknesses, incidents (actual or suspected breaches) shall be immediately reported to the IT Service Desk.

5. Levels of Authority:

Prepared by: Operations Manager

Approved by: Director of Operations

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Viya is proud to have a thriving, multicultural workforce representing over 80 nationalities, including both Emiratis and expatriates, who bring diverse perspectives, skills, and experiences to our organisation. Our people are at the heart of everything we do, and we foster a culture built on teamwork, passion, and excellence, where every individual is encouraged to grow and contribute to our shared success.