Senior Hostess

Company description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor Ennismore's limitless possibilities. By joining us, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing traditional Turkish hospitality in an excellent manner. It redefines real luxury by giving a new meaning to the all-inclusive holiday concept through providing a unique experience.

Salaries and benefits

• Competitive salary
• Duty meals provided: breakfast, lunch, dinner, midnight meal, and coffee breaks
• Vacation tickets and benefits provided by the hotel
• Medical insurance provided

Job description

Maintain complete knowledge of:

• Dining room layout, table, seat, and section numbers, proper table setups, restaurant capacity, hours of operation, price range, and dress code
• Restaurant reservation procedures
• Daily house count, arrivals, departures, VIPs
• Scheduled in-house group activities, locations, and times
• All department policies and service procedures

Answer telephone within three rings, using correct salutations and telephone etiquette.

Take record and confirm restaurant reservations and cancellations in accordance with departmental standards.

Communicate reservation and cancellation changes to management as they arise throughout the shift.

Monitor the preparation of own assignments, ensuring compliance with departmental standards.

Ensure that all menus and check folders are cleaned and in sufficient quantity.

Ensure that the hostess stand is cleaned and organized.

Review the reservation book, pre-assign designated tables, and follow up on all special requests.

Greet guests at the entrance of the restaurant.

Seat guests according to floor plan, being fair to each waiter.

Show guests their designated table.

Ensure that guests are pleased with their table.

Present the open menu to the guest.

Ensure that the tables are set to provide the best service to the guest.

Anticipate heavy business times and organize procedures to handle waiting lines.

Anticipate guests' needs, respond promptly, and acknowledge guests, however busy and whatever time of the day.

Maintain positive guest relations at all times.

Be familiar with hotel services and activities to respond to guest inquiries accurately.

Handle guest complaints following instant pacification procedures and ensuring guest satisfaction.

Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

Monitor and participate in ensuring that all tables are cleared and reset according to department procedures.

Monitor and maintain cleanliness and working conditions of own section equipment and supplies.

Assist restaurant staff with their job functions to ensure optimum service to guests when requested.

Promote a cooperative working climate, maximizing productivity and quality.

Do table visits systematically at each meal period to ensure guest satisfaction.

Promote food and beverage outlets to each customer during downtime.

Successful completion of the training process.

Assist the supervisor to ensure proper cashiering procedures are followed and accurately balanced.

Assist in menu printing.

Report for duty punctually wearing the correct uniform and name tag. Maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

Provide friendly, courteous, and professional service at all times.

Maintain good working relationships with colleagues and all other departments.

Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, particularly the policies and procedures relating to fire, hygiene, health, and safety.

Comply with local legislation as required.

Respond to any changes in the department as dictated by the needs of the hotel.

Be flexible and extend job duties to carry out any other reasonable duties and responsibilities within job capability as assigned, including redeployment to alternative departments or areas if required, to meet business demands and guest service needs.

Attend training and meetings as and when required.

Qualifications

• Diploma or degree in vocational hospitality, fresher or 1 year of experience in a 4-5 star hotel
• Fluency in Russian language