Senior HR Technical Implementation Consultant

ADP is hiring a Senior HR Technical Implementation Consultant.

• Do you thrive in a results-driven and dynamic atmosphere where client success, achievement, collaboration, and agility are recognized and highly valued?
• Do you have a passion for triaging problems, removing project obstacles and sharing your knowledge to improve associate confidence and client quality?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this position, you'll leverage your technical experience and prioritization skills to support the Lyric Implementation associates in moving forward the critical projects. Your efforts will have direct impact on the day-to-day Lyric implementations, and both the associate and client experience. You will assist the leadership team in establishing the direction of daily activities, ensuring efficient operations in partnership with Lyric HCM Global Product and Technology and Enterprise Learning. This individual should be experienced in leading business processes and practices in HCM using the ADP Lyric HCM cloud technology and tooling needed to implement.

The nature of what you do every day will not change – your #1 goal is to successfully support the implementation of clients onto the Lyric HCM products and services. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of learning opportunities, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients and project team members that builds rapport, establishes trust, and shines with professionalism. You’ll provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace. When done successfully, your metric, impact and project team sentiment will make you proud. We’ll also have a healthy dose of fun along the way. Not only can you find a career here, but friendships that last in a company that values inclusion.

Ready to #MakeYourMark? Apply now!

To learn more about Implementation at ADP, watch here:

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Be a True Partner. Are you the ultimate relationship builder? You will partner with internal and external clients to truly understand their business and related needs, building long-term trust. You will become the most credible resource, focused on understanding the project needs and helping to deliver the configuration to succeed.
• Collaborate and Connect. Looking for new ways to pique your business curiosity? You will stay informed and in tune with HCM capabilities, new product features, and functionality challenges that may arise across other work streams. You will be a team player who seeks to understand the business and asks questions to other members of the client project team, sales, service and GPT.
• Think Like a Client, Act Like an Owner. Not afraid to be the owner of your domain? You will be confident in recommending and implementing the appropriate solutions to internal/external clients based on their unique needs and ADP's impressive HCM offerings. You will incorporate new processes, tools, and approaches when recommending an ADP solution.
• Create and Innovate. Are you a champion of best practices and process improvement? You will adopt a lifelong learner mentality that enables your career to soar by participating in process improvement initiatives and finding new ways to improve the business. You will be the driver of innovation by pioneering new initiatives and using your access to AI tools to enhance and drive efficiency in the work you do.

TO SUCCEED IN THIS ROLE: Requirements

• You have at least 3-5 years of experience working in an implementation or business consulting environment
• You have at least 3 years of experience working in HR and/or Lyric HCM
• Provide expertise and guidance on HR "leading practices", the functionality of the Lyric HCM application and associated processes throughout all phases of the implementation.
• Ability to establish and build strong relationships with HR ICs, Leadership, GPT and across domains.
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing.
• Utilize tools, AI and technology to drive speed and accuracy of ticket resolution
• Advise and influence stakeholders in acceptance and adoption of Lyric HCM cloud application processes and other ADP solutions and services.
• Identify and recommend product enhancements to Lyric HCM's Product organization required to meet specific client requirements; and continuously inform the product roadmap.
• Utilize sound judgment to escalate issues that may require intervention of the Team Manager or the Global Product Team.
• Manage tickets in the team queue as well as those already owned by you to prioritize and update daily
• Share product knowledge with the organization and contribute to the continuous improvement of Lyric HCM's implementation methodology
• Serve as a resource for team members, based on a strong working knowledge of team responsibilities, goals and associates individual development plans and training needs.
• Oversee the use of standard process workflows by the implementation team.
• Train and mentor new tech consultants and identify development needs in partnership with Leadership and work with Enterprise Learning to coordinate additional training as needed.
• Monitor various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• May serve as an acting backup to the Team Manager, providing leadership, guidance and direction to team members in the absence of the manager.
• May provide direct feedback to consultants on areas of opportunities to enhance services provided to the client.
• Analyze team statistics and prepare reports, identifying trends that will culminate in additional training or support for the Lyric HCM organization.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units as needed.
• Partner with the organization to help drive effective change management, training and adoption of all Lyric HCM application processes
• Experience working in fast-paced and dynamically changing environment
• Excellent verbal and written communication skills
• Business analysis and requirements gathering
• Ability to learn technology through self-instruction and staying current on changes
• Ability to travel 10%

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Bachelor's degree or equivalent in education and experience
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.